Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and10.3.3 the Solo Ticket is surrendered to us with the request for a refund. EN. You can now buy a 1 day, 3 day or weekly ticket. Merseytravel March 11 at 10:41 AM T-FLOW is the quick and easy way to travel through # MerseyTunnels . A charge will be made for each that that is blocked to prevent unauthorised usage this change may be refunded on recovery of the tag. Ticket Number MW Ref (if . Severability 14.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. Merseytravel tickets such as the Solo, Saveaway and the Trio are accepted on all buses, you can buy them from Merseytravel Centres, also you can buy Saveaways and Solos from PayPoint Stores. Liability(a) Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. Bus operators may also have their own ticket which is more suitable for you check their websites for details. (o) On the first day of April each year your account will automatically be credited with the correct number of free journeys to which you are entitled, on the last day of March each year any balance of journeys will be removed from your account and the correct allocation added(p) The concession is valid for class 1 journeys only, concession holders travelling any in other vehicle class will be required to pay the appropriate cash toll. 10.4 Trio Adult and Young Person Term Time Tickets may be renewed before the start of term time. Upon completion of an apprenticeship, it is your responsibility to notify us of this as your Apprentice travel discount will no longer be valid from this point. What are the terms and conditions for smart tickets? Keep your receipt or email confirmation as proof of purchase. We can prevent your lost card from being used and send you a replacement if necessary. 5.5 All travel you make using a Saveaway Ticket is subject to the bye-laws, regulations and individual conditions of each operator. Check which zone your journey starts in and which zone it ends in then make a note of the zones you travel through. We are sorry for any inconvenience caused. Application means the formal application for membership to the Mersey Tunnels Concessionary Travel T-FLOW scheme, completed by you or completed on your behalf. 1.5 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. Failure to notify us on completion of an apprenticeship shall constitute a misuse of the Solo Ticket and will be subject to any sanctions referred to in clause 8 below. This booklet tells you about the options for adults aged 19 and over. If any part of this Agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. I have looked at the Term Time Ticket and the dates dont meet my needs - what should I do? (e) If there are insufficient funds in your Account your Fast Tag will cease to work at the Toll Barrier until funds are added. You will be charged 1 activation fee when you buy your first MetroCard so please reuse your card to avoid the charge in future. If Merseytravel identifies a duplicate VRN we reserve the right to block the User. 13.3 No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. Make as many journeys as you like throughout the day with a Day Saver. You must present your travel pass for each journey. 12. 7. Staffed Merseyrail network stations (except Chester). We aim to have normal service resumed as swiftly as possible. We advise you to register your card online so that we havea record if you lose it. Following receipt of this information, we will hotlist the card preventing further usage. This will be useful in particular for families. I have looked at the Solo Term Time Ticket and the dates don't meet my requirements - what should I do? Please make sure that you read the Terms and Conditions before buying and using your Saveaway ticket. BACKGROUND 3.1 The Merseytravel Multi-Operator Ticketing Scheme is a ticketing scheme owned by the Combined Authority and administered by Merseytravel as the executive Acceptance of your proof of age is at the sole discretion of us, the retailer or the bus operator. If you already have a Walrus card you will be able to continue to use it and benefit from the online features of the MetroSmart website until the card expires, at which point it will be replaced with a new MetroCard. 7.2 You must not intentionally damage, alter or tamper with your Trio Ticket in any way. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Fast Tag as detailed within the Consumer Rights Act 2015. Don't let them take you for a ride. How do I get a receipt for proof of purchase? You must provide your smartcard and the receipt or email confirmation for that ticket. How do I buy my first Smart Solo Term Time Ticket? . 1.5 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. Itsassimple as that. 13.2 A waiver by us of any default will not constitute a waiver of any subsequent default. For the avoidance of doubt, you shall be responsible for the cost of obtaining the passport photograph to be used. Liverpool City Region and Metro Mayor. 12.2 A waiver by us of any default will not constitute a waiver of any subsequent default. This clause also applies to accidental destruction of a Railpass. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary.. You will need to provide us with a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your paper Solo Adult Annual Ticket. 10. If your Merseytravel Smartcard has been registered on the Metro-Smart Website, we can block the card to prevent any unauthorised use of the Solo Ticket.11.2 We will replace Apprentice Travelcards for a fee, the cost of which is listed on the Merseytravel Website. No trains are running from the station. If the T-FLOW balance is of credit is exhausted alternative payment will be required. Using your Saveaway Ticket5.1 Each time you board and alight a bus, or pass through a rail or ferry terminal, barriered or not, it counts as a separate journey. You will not have to pay Merseytravel to repair or fix the defect under this clause, unless, arising from a breach of this agreement on the part of the Account Holder or User(s) or a failure in accordance with the general conditions. 11.3 We will replace any remaining validity of Solo 4 Weekly Tickets and Solo Term Time Tickets on your replacement Merseytravel Smartcard or Apprentice Travelcard (provided thatit has been reactivated in accordance with clause 6.3). Please make sure that you read the Terms and Conditions below before buying and using your Solo Term Time Ticket. 6.2 There is an initial one off activation fee for Merseytravel Smartcards, the cost of which is listed on the Merseytravel Website (subject to any activation fee increase that we may determine from time to time). Are there any restrictions in place when using a Solo Term Time Ticket? More ITSO bus and rail tickets are now available for passengers in Liverpool area to buy online via the MetroSmart portal, as part of the Combined Authority's Smart Ticketing programme. Misuse7.1 Trio Tickets remain the property of Merseytravel at all times. 4.2 Young Persons Solo Tickets are for persons aged 5 to 18. We accept all major debit and credit cards displaying the Visa or MasterCard logo through our secure payment checkout. bought the ticket for. We will refund any payments you may have made to your T-FLOW Account. Cash, credit or debit cards. 7.4 You can purchase Solo Adult Annual Tickets from any Merseytravel Centre. 4. Who can use a Saveaway Ticket and when4.1 Saveaway Adult Tickets are for persons aged 19 or over and may be purchased in paper format or added straight to your Merseytravel Smartcard. If you have a question about Railpass please contact Merseyrail for help. If you are an apprentice aged up to 18 you already receive half price travel. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and. Account Holder means the holder of the Concessionary T-FLOW Account. Merseytravel's Obligations(a) Merseytravel will create an Account and issue the Fast Tag within 30 days of accepting your Application. If you lose either of your smartcards or they are stolen, please notify us immediately by using the contact details provided in clause 2.2. and make full use of the benefits that the scheme provides; including T-FLOW only lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. You can buy a smartcard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. 3.2 Your Solo Ticket is not valid for use on: 3.2.1 one-off special event services, unless otherwise agreed by the participating bus operators;3.2.2 private bus services or coaches; or3.2.3 any other services as agreed by the participating bus operators.3.3 If your journey crosses the Merseyside boundary to Cheshire, Halton, Greater Manchester or Lancashire, that part of your journey is not covered by the Solo Ticket and you will be subject to additional fares from the point you leave Merseyside to your final destination. Buying Saveaway Tickets6.1 Prior to purchasing a Saveaway Ticket on a Smartcard, you must have obtained your Merseytravel Smartcard.6.2 There is an initial one off activation fee for Merseytravel Smartcards, the cost of which is listed on the Merseytravel Website (subject to any activation fee increase that we may determine from time to time). 8.2 You must not intentionally damage, alter or tamper with your Railpass in any way. One, Three or Five Day Bundle, Weekly & 4-WeeklyOnline or at a Merseytravel Centre or PayPoint retailer. 14.3 No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. Ticket Details Customer Declaration: I am the holder of this ticket and confirm the above information is correct. Yes, you can use your Solo Term Time Ticket within the Merseyside area, but your ticket wont be valid for travel in Lancashire, Cheshire or Halton. 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