Labor: $800+ I spoke with him again yesterday and told him we are not taking responsible for the damage, to his pipes, due to the fact that he has old, galvanized pipes with cast iron fittings that are starting to fail in numerous places, and they all need to be replaced, plus I have photos of the old pipe if needed. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. When you are charging 863.57 you should at least stand behind your work for 41 days. He left How can they keep on ripping people off like that. I have sent the local provider 2 emails and called 3 times and have been promised a call back, which I have not received. Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. 252 complaints closed in the last 12 months. I'll update when I'm done screwing them over. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. For your unit **. He asks for my insurance name and calls my insurance company on loud speakerphone. Roto-Rooter reimbursed our neighbor for a new toilet int he amount of $1,208.52 but refused to reimburse our neighbor the difference of $1,502.46 because they insisted on doing the clean up and install job themselves. Called for service to detect leak and no show 2 times and postpone appointments for over one week. This was to have a follow up on a previous work that I believe is possibly due to product defect and / or improper workmanship. You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded. Please report them to the BBB. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. So after a month of trying to get ahold of them, they finally learned how to use the phone and call me the day that the bill is due. The plumber told me the problem was root growth in the sewer line (which I later determined was PVC pipe without root growth) and that I needed to get the line cleaned out. For your reference, reasons for rejection are included below. He didnt tell until I wanted itemized information about the costs. So wont ever use them again. We can settle on this for $4,000.00 if it is paid within the next 5 business days. This business is in an industry that may require professional licensing, bonding or registration. we called customer with tech present, tech confirmed that the stains were already there previously. 15 days have passed! Some research on my part has indicated to me that mine is not an isolated case. I'm of course, never calling this fkrs' again. Date of experience: December 11, 2022 JH Jim Hession 1 review CA We also offer financing options. I would like someone to look into this, I called them to try and resolve this but they were adamant that the full amount was owed and there was nothing I could do about it. Lastly, Sean (****) arrived to give a camera inspection. Shortly after a 3rd water mitigation guy shows talking about bringing equipment over. We can fix your plumbing problem and clean up your water damage. Neither Roto-Rooter nor Mr. Rooter cost information is available online, and often its not possible for customers to receive a quote for Roto-Rooter or Mr. Rooter plumbing prices over the phone. The plumber that came out told me their rate was $440.00 an hour. 2 and a half weeks later, the toilet is starting to back up again. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Roto-Rooter Group. Reason For Call: Master BR toilet clogged up. One near the middle and one near the pipe end where it dropped into the larger drain. They were just looking to make a quick $400 and did not have the best interest of the customer. If the drain wasn't fully clear. BS. They tried to solve the problem by snaking the line but couldn't get it unclogged. We was willing and able to put in the toilet. Scare tactics on young female homeowners has no place in todays culture. It goes against our guidelines to offer incentives for reviews. Again, no call, no show. 3. On 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a necessary license from Contractors State License Board. Both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges. On December 28th a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base.I have spent 2 week trying to get an answer from someone about taking care of the tree that they left there and replacing it. Everything about this interaction felt robotic and not genuine. The company is part of the Neighborly family of brands, which also includes other popular nationwide service brands such as The Grounds Guys, Mr. Handyman, and Window Genie. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Copyright 2023 Acton Media Inc. All rights reserved. Available 24/7. Our content is intended to be used for general information purposes only. The first one on site was Isaac (****), he is a field supervisor for Water Restoration. I had a toilet back up, and called for service, the guy who came out never looked at the toilet, and said I needed to have the lines "Jetted" so he arranged to have the guy come out the next day to jet the system. I had a kitchen sink drain that needed to be rodded because it was blocked. Nearly 3.5 hours later (3:30 pm), still no service technician! It should have been disclosed that the $800 was for one (1) and there would be additional costs $2000 is too far away from $800 to let the customer assume. I then thanked him and headed to the coast for the weekend. I call again, I'm told the tech or plumber will call me right back. How do I know I can trust these reviews about Roto-Rooter? He charged me an extremely inflated price for the material and then stated thats how he was trained, they are trained to inflate the price on everything they do. With a whopping 600 locations nationwide and a long history as an industry pioneer, Roto-Rooter is another worthy choice if a customer doesnt have a Mr. Rooter branch nearby. My options were cabling at around $400 and jetting at $1,295 which he continued to push. Desperate to get this matter resolved I finally agreed. Well, 2pm came & went. 2. Regards, Says someone with a camera needs to come out but they can't that day. Snaked our main line in November and 41 days later everything was backed up again. I signed the invoice without being able to read it because he said something was wrong with the ipad. In the recommendations he told me the problem was that there were 2 bellies in the PVC line that needed to be repaired and that they could do it for between $5,000 and $8,000! Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. So I told her your rude never mind about my request. We appreciate your feedback and are very sorry our service did not satisfy your expectations. Today, they are repairing some leaking piping under the house. I just had a terrible experience with Roto Rooter myself. This team knew what they were doing. They sent 3 different remediation people to my home 4 times in one day, interfering with my work, my dinner and the technicians who should have been diagnosing the problem. Customers is satisfied. I appreciated their checking with me first. They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. So they choose to pay someone else. I asked him to put lid back on septic. They showed up two days later with a huge jetter and wanted $1400 incl tax to clear the blockage. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. The time is currently 10pm local time. Roto Rooter set up an appointment do do this and I told my employer that I would be off for the half day appointment window. He said he had to buy 10 feet of pipe because that was the minimum. Anyone can write a Trustpilot review. I called. Isaac did not collect any money. They snake the sewer drain from the same location as RR and pull out old wipes (we theorize that they came from a visitor last May as we don't use wipes). The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. Should have gone straight to replace. I asked the cost on the toilet flange and he priced that at $750. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. the job undone. He charged me $625! A link has directed you to this review. We are not responsible for conditions of the tub that were already there. Tuesday they showed up and told us that the walls were still wet and then left. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. I have not heard back. 3. Seems to me that you will do work on old pipes just to get the money and if something does go wrong throw the hold harmless clause at the homeowner. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. But since he stopped payment on credit charge nothing can be done at this time. The text said that if we dont respond to them within 3 minutes of their technician contacting us, that our appointment window would expire. Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. There is no possible way they have a legitimate 4.8 stars. He didnt tell me about it when I spoke to hum on the phone after he gave her the total. We have the washer fixed. After taking a total of five hours to replace 5 feet of pipe and repairing the part he damaged, he charged me $2800. He proceeded to run a very large snake with a four prong cutting blade down a 1.5 inch drain pipe. Sign up to receive our free weekly newsletter. This comment was posted by a verified customer. Tristian charged the customer $905 for his time. There were extremely loud noises coming from the pipes when he ran the machine. Roto Rooter - Company , Mrs. ** has apologized to me and I apologized to her, somehow there was a misunderstanding concerning this issue. Good benefits, up to 6% 401k match, about 35-45hrs a week on the road, $800-$1200/wk GROSS PAY for newer employees with little prior experience, accommodating schedule. I called a local service who came to my home on 2/02/23. Roter Rooter came to service an overflowing toilet on Dec. 31st. (Invoice #***********.) Unsubscribe easily. Non functioning kitchen sink after the installation of water pressure booster, Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -. Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing &. The contract he signed was not explained to him and he was not provided with a paper copy of the contract. This was to be at 0900. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. Desired outcome: . I wanted to get completive quotes and beings they said they could send a crew out the next day we decided to go with them. Tech arrived on time was very friendly. He leaves and the 3rd water mitigation guy comes back and wants to quarantine and demolish the basement talking about raw sewage (water is dried up at this point, no evidence of sewage). Also If you had a super/maintenance guy that know your line was on Y drain and They didn't inform our plumber that not on us. Ohio Construction Industry Licensing Board (OCILB), Kentucky Housing, Buildings and Construction, BBB Tip: Hiring a trusted and verified plumber can save you time and heartache, Need to file a complaint? BBB Business Profiles may not be reproduced for sales or promotional purposes. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We had to travel three hrs total to wait for them. He said someone would be out shortly to do a probe. Their jetter failed to operate so they departed. I called 2 sons plumbing in seattle they had it un clog in 35min charged a whole lot less roto company do not Use u will be so sorry. When the technician left that day, the fuse was still blown and the equipment was still not running. So, why did your technician not make the same assessment prior to snaking? We were charged by 1st man and paid 905.00 I had coupon code for &75.00 I went on line and just for a snake job was over $500.00 less. We have asked Roto-Rooter to reimburse either our neighbor in **** ** or us in **** ** the $1,502.46. No call, they never showed up. 877-768-6911. Thank you Van! Trusted & Recommended Since 1935. BBB reports on known marketplace practices. Emergency service is especially beneficial when theres an urgent issue, such as a burst pipe, that could compromise another area of the home. I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. Later found out he charged 152.00 an hour! Sabrina Serani, 10 Things That Are Ruining Your Home's Plumbing. Highly recommend! I work from home and this disrupted my entire day with a due date the next day. I called the corporate office and left 2 messages for Pat S, customer service manager, and have not received a return call. However, I noticed black splotch stains on the floor of the tub. No dhow. It's now 9pm. Once again, a short while later I had another sewer line back up. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. Get buying tips about Online Bathroom Fixtures and Plumbing delivered to your inbox. Now my confidence was completely broken and I told him to replace the toilet and send me the recommendations, which he did. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. I would like a partial refund. This is were our cable want thru next door unit **. Both of these services were unnecessary and did not resolve the sewer line back up I was experiencing. The next day I noticed that the sink was not draining well. We had them come out a clean a clog drain first he said 595.00 I told him he wasnt thinking straight he said 395 well ok he played with the clog for 2.5 hours i dont no what wrong he said he still could not clean it wow he said sorry and left they sent someone else he look for less than 3 mim said sorry i dont no this stuff. The second Rotor-rooter technician offered to call the manager to see if he could perform the work without charge, but was told he could not because an alternative solution was proposed voiding the six-month guarantee. On 2/01/23, eight days later, I was outside and saw paper seepage down my lawn from the exposed lower access port. I want a refund of $2,964.91 for the services I did not need. It had become clear to me that the charging was never going to stop. Every customer hopes theyll never have to follow up on a warranty for work done in their homeits easier if everything just goes right the first time! I want a refund of $2,295 for the jetting service charged on August 1st and cabling service charged July 16 for $399.91. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. I left to go to work and my girlfriend was present when they arrived. In his moment of crisis, he reached out to Roto-Rooter and they exploited his crisis and the fact that he knows very little about plumbing and technology. They are RUDE! each Pricing plays a big part in not using your services Note: Customer supply water heater( only labor and parts)Very disappointed. BBB Business Profiles may not be reproduced for sales or promotional purposes. See details. Tristian had attempted to clear the drain from the basement. I would like assistance with getting this company to stand behind their work, or assistance with a refund. The 1st man that came out wanted to only give us a price for clean up. (He did not have the equipment) we paid first man $905.00 for nothing !. This tool was recommended by the company over the phone. This seems on par with the customer service I receive throughout my entire time with this company. The sewer line is PVC, so roots were never the issue. He was friendly, polite and efficient. The stains would not fade. We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. Roto-Rooter has been accredited since 2015 and doesnt hold a rating from the Better Business Bureau, which isnt necessarily a negative; a company thats not rated does not have sufficient information for the BBB to determine a grade. Better Business Bureau: I asked him where is the rest of my pipe he said he kept it and I said why would I give you something I paid for and then he said well its just scrap, so he wouldnt give it to me. Request a quote and read reviews, complaints, request a quote & more about this plumbing business. Never again! This complaint was posted by a verified customer. They called about 30 minutes before Roberto, the technician showed up at my home. Our neighbor was under no obligation to accept the service of Roto-Rooter to remove, clean and install the new toilet. Couldn't clear going through dirt. He did not do any other snaking in the house as far as I know. They got paid and I got no forms. Back in the day Roto Rooter charged by the hour. If you cannot be there that day dont make the appointment. The price he quoted was fair and the workmanship was top-notch. For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. Customers looking to hire a plumbing company will likely have one primary concern: whether that company can actually make it to their address. They did not show on Saturday. I highly recommend Roto-Rooter. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We are being reasonable. Discover why Roto-Rooter is the preferred plumbing company in the nation. So What we can do. Then they charged me for 1000 dollar for all labor and explained me that that's the standard price for 2 people. Are they more expensive than other companies? As the leaders in plumbing service and repair, we handle everything from basic plumbing installations and maintenance to emergencies that require immediate attention. Called Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle area. After being unsuccessful, Tristian called a camera technician to get a camera inspection done to the line to determine what is causing the line to clog. Verdict: Both Mr. Rooter and Roto-Rooter offer a standard lineup of plumbing services, including emergency response. Another Roto-rooter technician followed up with a camera. 5. We provided 3 services for unit **. They really care a lot about their customers' needs. I call again, it's now 8pm. Roto-Rooter were very polite and friendly and sent me an email. I needed to have my sewer line marked for a deck installation. . When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I would like a partial refund. As a matter of policy, BBB does not endorse any product, service or business. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. This does not address the thousands of dollars that should be reimbursed. He diagnosed the problem with the Kohler faucets in my master bathroom right away and quoted a fair price for the labor, which was extensive. The servicemen did a great job and clean up the water problem. Details: I called Roto Rooter and they had someone come out to assess the damage. Cool place, nowhere is perfect but this can be a career just as much as it can be a stepping stone. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. We received the following reply from a supervisor: By Sabrina Serani | Published Feb 28, 2023 3:59 PM. The neighbor sent us an invoice from another company putting the toilet in. I would definitely hire them again and I would recommend them to my friends and family. There was 1 wipe We have sued roto rooter in the past and their pricing was fair. The work has a guarantee for 1 year. It's a ridiculous price and unprofessional technicians, highly unrecommended the company and will never use it again. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. "Hello ****, this is Ted at Roto Rooter. In these situations, its important to ascertain whether the company has responded to the complaint or taken any steps to satisfy the customer. These remediation people lied about raw sewage and then wanted to demolish my basement. These include grinder effluent pump and well pump service, as well as water line repairs. 2. Schedule Online. How BBB Processes Complaints and Reviews. Better Business Bureau: However, Mr. Rooter has an edge with more comprehensive water line, well pump, and sewer repair and replacement services. Regards, He and his helper explained everything they were going to do and got straight to work. 1/31/23 - *********** - tristan #**** As weeks progress, additional water spots continued to appear in the same area. At that point I told him I had built custom homes for 35yrs. The other was not. After waiting the following day, I found out they lost the order. BBB is here to help. Roto-rooter plumber Installed water pressure booster on 08/22/2022. Wednesday the technician never showed. No company should schedule. Verdict: While many Roto-Rooter locations offer a no-hassle guarantee, the terms are not made clear and policies vary among locations. When we talked to the neighbor. Provider: RotoRooter Livonia I was not warned that remediation people would show when I called for service, so it was quite surprising and an invasion of my privacy. Shortly after Isaac left, Tristian (****) arrived and provided a drain cleaning service. Inc. T/A Toto Rooter, PO Box 559, Easton MD. on a house I recently purchased. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. Bill checked as commercial instead of Residential It is a percentage of the costs he had to purchase! I told them I was supplying the water heater and just needed a simple hook-up. 1. About the Business. Customer: John Cooke $2,694.91 refund for unneeded and overpriced services. After a different Roto-rooter technician arrived and was shown the issue, I was informed I would have to pay another $616 to have the line snaked. These noises literally shook the house. Wow, if you dont like your job quit. After 45 min. Roto Rooter is willing to refund the customer $555.00 and only charge the hourly rate for one technician on site ($350.00). For more information about reviews on ConsumerAffairs.com please visit our In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. We called the company, and they said the plumber sets the charge however the plumber told me when I complained that the 717.00 fee was the fee is charged by the company. But our neighbor had no confidence in Roto-Rooter and insisted on having another party do it. I paid this company $1149.60 plus a tip, plus $149.00 service fee on July 3, 20222, to snake my main sewer line. Verdict: Neither Roto-Rooter nor Mr. Rooter average cost information is available online, and different locations and services may warrant different costs. Then they said it's now 4 to 6 pm. Roto-Rooters sewer cleaning is still part of its legacy. No one has come to my home. EVER. We may earn revenue from the products available on this page and participate in affiliate programs. They were professional and got the job done fairly quickly. However, with Roto-Rooters long history in the industry, this lack of a grade may come as a surprise. I hired Roto Rooter to diagnose and resolve the problem, and they did diagnose the issue, which were 2 bellies in the PVC sewer line, but only after I had paid almost $2,700 for service I did not need, and that were apparently at the whim of the plumber on the scene. Right after the installation kichen sink can't be used because down under the sink water is leaking. Emergency Service. and a total bill of $1,355, shoved a camera in the pipe and show it was clean as a whistle, that night the toilet over flowed again (again he never looked at the toilet) We had an emergency plumbing issue today and called Roto around 11:00am. Here are 8 tips for writing great reviews. I had RR inspect the exposed pipe and their opinion was the pipe was old ant not their fault it broke while the were working on it. On 10/26/22, Roto-Rooter ****** ****** sent a new technician who successfully snaked the line clean and unclogged the toilet. Still did not look around to verify the cause. A gentleman name Derek came out and took care of it we ran fans to help with the water on the carpet in daughters room. We got another plumber to go out. Again, nothing but excuses. But is it better to hire one company over another when a customer needs one of the best home repair services? We fixed it. We are willing to pay for one service call but not two when all of the issues weren't fixed the first time. BBB Business Profiles are subject to change at any time. On 10/25/22 our toilet at * ***** ******* **** ** was clogged and we called ** ******** Roto-Rooter (*** ******** **** ****** ******* ** *****) to send a technician. L a king & water had to be turned off, Desired outcome: Our Drain tech used the proper equipment when he was on site as well. Companies can ask for reviews via automatic invitations. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Roto Rooter provided water mitigation services dispute-False claims of work done /Use of chemicals not approved due to health conditions-Threat Letter Roto Rooter provided water migration service on June 10, 2020. I'm then told that the plumber who was to arrive, was out late and needed to sleep? Site was Isaac ( * * * * * * * * * *. recommended by the has! 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