Cisco Expressway is supported bare-metal on CE1200 appliance; Cisco Meeting Server is supported bare-metal on CMS 2000 appliance). click to download OVA file, * See mouse-over column heading for details. 1R/2RU, hybrid storage vs. all-flash are all permitted. Before reading the best practices below, verify support at Supported Editions and Features of VMware vSphere ESXi, VMware vCenter and VMware vSphere Client. Customers who wish to add additional vcpu and/or additional vram beyond this minimum to improve performance may do so, but note the following: IOPS and Storage System Performance Requirements. See the documentation for the UC application software or UC appliance software to see what is supported. 93-98% of total IO is "sequential writes" with an IO block size of 4 kilobytes. If the server is Cisco UCS, you may need to use a UCS-specific image for U3 on vmware.com. Partition alignment is not affected by upgrading the UCM application or by choice of vDisk configuration. The following applies to any use of vMotion with UC apps: The Cisco Unified Communications IM&P server uses the same virtualization approach that is used by CUCM or Cisco Unity Connection. VMware Update Manager (VUM) However, using this feature to patch and update the guest OS is only supported by some applications and some versions, this is what is shown on this page when referring to VUM support. NOTE: support varies by app and version. One HDD per physical CPU core, with 4-6 disks per RAID5 array (more disks per volume are discouraged as increases risk of long rebuild times if there is ever multiple disk failure). These are guidelines and samples/examples only, not rules and not exhaustive prescribed/proscribed list of options (which is not possible to create). Before reading the best practices below, verify support at Supported Editions and Features of VMware vSphere ESXi, VMware vCenter and VMware vSphere Client. VM can be installed on DAS and source/destination physical servers can have different DAS yet still vMotion the VM. For UC apps, an easier suggested alternative is to just perform manual VM shutdown and migration to the new SAN. This may be because the feature is N/A for a UC deployment, or it has not been sufficiently tested before the app can support, or it causes an issue with the app that must be worked around on either VMware or Cisco side. VMsafe See vMotion for what is supported. Applications are sized with redundant VMs. Cisco recommendation is to apply the latest patches and updates recommended by VMware and your hardware vendor. Remember each HyperFlex cluster node runs an HXDP Controller VM. a "cold migration" or "host to host migration", is not vMotion and is supported. Using this feature to patch and update VMware vSphere hosts is supported. Your customers requirements and design may differ from these examples. Method 2: Upgrade from viClient Cisco Emergency Responder 3rd-Party VM-based Backup Tools Assume Xeon 4114 which will support required applications' "small" capacity point and VM configurations. See the tables below. If the UC app is listed as "Supported with Caveats", then support is as described below: Not all features in a given Major/Minor release of VMware vSphere ESXi may be licensed/enabled. Account for the controller VM's requirements (vcpu,vram, vdisk, vnic, required physical CPU, etc.) All these uses are supported for UC but note that UC apps like CUCM and UCCX only support a single vNIC with a single IP address. These values are per active VM. and the storage array itself, HyperFlex shared storage: HXDP software and controller VMs, the network between HX cluster nodes, and each node's cache / system / capacity disks. Unified CM(includes standalone ELM) Copying a Virtual Machine (VM) copies both the virtual server configuration and the workload (UC OS and application) running on that virtual server to a file on networked shared storage. upgrade to 8.x software version on the bare-metal server Regardless of vSphere version, Cisco only supports ESXi with virtualized Collaboration products. Note that Cisco Unified Communications applications upgrades, patches and updates can not be delivered through VMware Update Manager. Any on-premises hybrid extensions of 3rd-party public cloud infrastructure (e.g. Please note the following caveats: Not supported. Using this feature to patch and update VMware vSphere hosts is supported. Active SWSS required see Business Edition or Business Edition 7000 Ordering Guide (partner-level access). . upgrade to 8.x software version on the bare-metal server, fresh install 8.x software on VMware / UC on UCS. Not supported for other applications. Virtual Machine File System (VMFS) 9.0(1) and later You must also follow any compatibility instructions from the hardware provider(s). To remove the VMware Tools tar file, perform the following substeps. For better change management and outage mitigation, a third appliance could be added to provide N+1 redundancy. See VMware Consolidated Backup and VMware Data Recovery for what is supported. This page has been updated to reflect compatibility with the latest M5 hardware. All cluster nodes must get the same vCPU/vRAM increase. HQ infrastructure for "local UCM Subs for high-profile users" not included in example hardware BOMs. NOTE: support varies by app and version. Cisco Unity Connection New installs of 9.1 and above must use 1x110 GB vDisk. 1 This feature migrates a live, running Virtual Machine (VM) from one physical server to another. Cisco UCS servers use "soft media" such as ISO or FLP (virtual floppy) for procedures that require external media (such as installation and upgrade). Another alternative is manual Virtual Machine shutdown and migration. USA-based, so requires compliance with US FCC Kari's Law / Ray Baum's Act. CUCM Real Time Monitoring - Trace Collection, Alerts, System Overview. Accelerate incident response with comprehensive visibility and control for your dynamic cloud environments in a single pane of glass. A Virtual Machine (VM) file on network/shared storage can be booted on any physical server hosting ESXi that has access to that network shared storage. Cisco recommends to power off the VMs before the SAN replication occurs. If the UC app is listed as "Partial" support, then support is "maintenance mode only" as described below: Any other type of public cloud offer (e.g. After setup is complete, you should be able to add a phone in CM Administration (last slide). This will be sufficient for the typical network load of this VM mix. UC apps continue to use existing methods of software installation and upgrade. VMware Dynamic Power Management Before reading the best practices below, verify support at Supported Editions and Features of VMware vSphere ESXi, VMware vCenter and VMware vSphere Client. These migrations require backing up the application, reinstalling on a new OVA file, and and restoring the application. Cisco Collaboration apps do not specifically regress physical or virtual networking infrastructure. Step 3 The process will take a few minutes. For real-time load-balancing of live UC VMs (e.g. If the UC app is listed as "Partial" support, then support is "maintenance mode only" as described below: VMware Snapshots Plan for dual RAID5 volumes. Follow Business Edition 7000 ordering guide for quoting instructions (toplevel product ID BE7H-M5-K9). Each HyperFlex node will require a HyperFlex Data Platform (HXDP) storage controller VM of 8vcpu, in addition to the application VMs. Login to ESXi host > Locate your Virtual Machine Right-click the virtual machine that you are upgrading Choose Guest > Install/Upgrade VMware Tools Radio check > Interactive Tools Upgrade Click on OK Login to Cisco Unified Communications Manager / Cisco Unity Connection CLI Enter the command > utils vmtools upgrade The server will reboot. Not supported. Work with partner or account team to run Collaboration Sizing Tool to determine what your system can run on. Note that Cisco Unified Communications applications upgrades, patches and updates can not be delivered through VMware Update Manager. NOTE: support varies by app and version. Two appliances are sufficient to provide hardware redundancy. VMware Boot from SAN Follow UCS DIMM population rules for 2x16GB=32GB (ignore options like Memory Mirroring). Storage vMotion For deployments leveraging NAS/SAN storage and FCoE (such as UC on UCS B-Series / C-Series connected to Cisco 6x00 Fabric Interconnect Switches), a QoS-capable softswitch (like Cisco Nexus 1000V or alternatives) is strongly recommended. For UC apps, an easier suggested alternative is to just perform manual VM shutdown and migration to the new SAN. Some non-exhaustive examples: E.g. Specifically for Cisco Unified Attendant Consoles, this means the CUxAC VM must not be doing any Hot Swap or taking any active calls, with no active Directory Synchronization in progress. VDP in vSphere ESXi 5.1 replaces "VDR" (vSphere Data Recovery / VMware Data Recovery) in prior ESXi releases: see http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2016565. 6K max BHCC per VM P2V tools are not supported. "Maintenance mode only" - VMware vMotion by definition operates on live VMs, but the VM running the UC app must be "live but quiescent". A Cisco HyperFlex Data Platform Edge Edition 1 Yr Subscription is required for each node in the cluster. Cisco Virtualized Voice Browser This will force inclusion of Cisco UCS VIC 1457 (4x 10/25GE) which is more than enough for the typical network load of this VM mix. Do NOT call VMware technical support for these licenses (you will be redirected to Cisco technical support). Virtual Machine Version (vmv) ESXi contains several optimizations for real-time applications and is therefore what Cisco will support. Not supported. Including but not limited to: Cisco does not produce OVA files for newer vmv versions, or test newer vmv versions since VMware indicates these are backwards compatible. Customers who wish to add additional vCPU and/or additional vRAM beyond this minimum to improve performance may do so, but note the following: When deployed on a BE6000S server and version is 10.5(2), capacity is limited to 150 users/ 300 devices and design must follow BE6000S requirements in www.cisco.com/go/ucsrnd. This content has been moved to Cisco Collaboration Infrastructure Requirements. There is no "or later" unlisted versions are not tested/supported. Questions? a. Right-click the virtual machine that you are upgrading, and choose Guest > Install/Upgrade VMware Tools. For a given capacity point (such as the 10K user VM), the virtual hardware specs represent the minimum for that capacity point. All adapters must show as supported on the VMware Compatibility Guide for the UCM ESXi version. Release Here are some example questions: Will Cisco support this? Customers who want to use less storage space must use the 1x110GB vdisk and a reinstall plus restore from backup is required to change from 2x80GB to 1x110GB. VMware Data Recovery E.g. 2 or 3 UCM cluster nodes require fixed capacity points with fixed-configuration VMs in the Cisco-provided OVA for UCM. Any 3rd-party public cloud offers based on VMware Cloud Foundation (e.g. Two blades are sufficient to provide hardware redundancy. Cisco Unified Communications Manager (CUCM) enables session and call control for video, voice, messaging, mobility, instant messaging, and presence. In fact you can use the simplest virtualization tool from the whole VMware outfit and nowadays you can install CUCM even on VMware Player. NOTE: support varies by app and version. See the Install and Upgrade guide for Cisco Unified Intelligence Center 11.0 and later for more details.) 5.1 U1) if required by its guest OS or for hardware compatibility. See also any application-specific rules. Note that Cisco UCS 6x00 does not currently support Layer 3 to Layer 2 COS markings. Multi-cluster for CUC. For simplicity, this example will use a pair of Intel Xeon 4114 CPUs (10C/2.2GHz), since BE6000M (M5) appliance uses that CPU and it will support all applications' "small" capacity points in this example. See VMware Consolidated Backup and VMware Data Recovery for what is supported. May only be done during a maintenance window with UC VMs shut down. This feature automatically restarts a Virtual Machine (VM) on the same physical server or a different physical server. Disable LRO if on ESX 4.1 and app version < 8.6. vCenter Statistics Level 4 logging is mandatory so that Cisco TAC is able to provide effective support. optional when deploying on any other Tested Reference Configurations. to/from a Virtual Machine (VM) via a software change in VMware's configuration interfaces. Unless otherwise indicated, Cisco Collaboration applications require storage systems to have. If your deployment is not experiencing any issues, you are not required to change to 2 vCPU and may remain on 1 vCPU. Follow HX DIMM population rules for 8x16GB=128GB. See the Business Edition 6000/7000 documentation for more details. Cisco/VMware testing identified an issue specific to use of ESX with real-time applications such as Collaboration that is resolved by using ESXi (the console OS in ESX uses cycles from the first CPU in the system (CPU 0) which results in erratic behavior of the real-time software components). Monitor the virtual machine console from the vSphere Client to see the system status. For latest, see one of the following docs, depending on what kind of hardware you are interested in: Cisco Business Edition 6000 Ordering Guide (partner-level access), Cisco Business Edition 7000 Ordering Guide (partner-level access), Cisco UCS Spec Sheet for the server model of interest (B200 M5, C220 M5 SFF, etc.). For convenience this will be called the "app's ESXi version". Unless an application otherwise indicates, vmv upgrades are supported, but must be compatible/supported with the app's ESXi version (see. For a given capacity point (such as the 10K user VM), the virtual hardware specs represent the minimum for that capacity point. Not supported. Each disk SAS 10kbps (15kbps recommended). VM can be installed on DAS and source/destination physical servers can have different DAS yet still vMotion the VM. Not supported. If later we find we need more links, faster links or different interconnect type, we can always add additional NICs or Cisco VICs later. VM placement and derivation of required hardware specs. BE7000H (M5) appliance uses dual Intel Xeon 6132 CPU (14C/2.6GHz). with paid-up software support contract with active service level ECMU, ISV1, etc.) Any on-premises "hybrid cloud" extensions of 3rd-party public cloud infrastructure (e.g. Amazon Web Services [AWS], Microsoft Azure, Google Cloud Platform and others are not supported). UCCE has application-specific VM placement rules, vs. UCM's rules. Step 1 From the vSphere Client log in to vCenter, or your ESXi host, and go to the Hosts and Clusters view (Ctrl+Shift+H). Otherwise same guidelines as for RAID5. NOTE: support varies by app and version. VSA is not really a "feature" but rather a storage product from VMware. See VMware High Availability for what is supported. The vmv represents the version of virtual hardware. Minimum required memory is 102GB. B-Series, C-Series, E-Series, S-Series with storage options they support), Cisco HyperFlex or HyperFlex Edge (including variants 1RU/2RU, hybrid/AF, compute-only, etc. Here are some redirects to popular content migrated from DocWiki. VMware Tools may be either "VMware-native" (provided by VMware ESXi) or "open-vmtools" (provided by guest OS). NOTE: support varies by app and version. Advanced features not included (HA, vMotion, DRS, etc.). Three HyperFlex nodes per site are sufficient to provide hardware redundancy. In ESXi 5.1+ vMotion allows "DAS to DAS", i.e. Example uses VIC 1440 mLOM. Plan to distribute VMs across hardware nodes. A check will now be performed each time the VM powers on to determine if the tools need to be updated. via Distributed Resource Scheduler [DRS]), a few applications have caveated support (. Any on-premises hybrid extensions of 3rd-party public cloud infrastructure (e.g. The following links can be used to determine if an individual Maintenance Release or patch "can" or "should" be deployed: VMware Compatibilty Guide (http://www.vmware.com/go/hcl) for the the vSphere ESXi Major/Minor version supported by Cisco Collaboration. '', is not possible to create ) '' unlisted versions are required. 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