!Antonio and Luis provided excellent service. Totally wonderful. Sounds like there are firm height restrictions on a lot of the waterslides, and even an adult could get on some. Seafood options at the poolside buffet. Every pool is full service and theres usually a bar nearby. Therefore when we were creating The Grand,, we thought in something that could leave our guests speechless and that will provide them with a unique, fun and relaxing experience. 2.1K views 1 year ago Join agency owner Kari Dillon as she takes you on a walkthrough of the Presidential Suite of The Grand at Moon Palace. just one question, does the grand have an elevator? It was nice seeing a formal system around food allergies. Let them run free knowing they are always supervised by our trained staff. 187 reviews of Grand Moon Palace Resort "Stayed at the Grand. Also the ride to the Beach Palace, can u pay for it with the credits? We would just take the shuttle and we never waited long. It spreads people around the property instead of having everyone congregate at the same area. I keep hearing that the water park water slides are unlikely to be open all of 2018 that they have to be redesigned for safety issues. Hi, thank you for your review. Thank you again for your great review and tips. They said its amazing and well worth it. Layout: Resort consists of 3 hotels. I will cancel one of the reservations in the next couple of days. Foodies can't get enough of this hotel's 11 restaurants, which serve everything from Asian fusion flavours to traditional Mexican dishes. The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling alley and an impressive outdoor water park that has a wave pool, lazy river and several mega-slides. If you have questions about this beach resort, leave us a comment below and well do our best to answer. Rooms come fully stocked with a mini bar, snacks (chips and oreo cookies) and coffee (real coffee, not instant coffee). Thanks so much leaving to go there 6/22 for a week. What you need to know before you visit Xcaret in Mexico, https://www.youtube.com/watch?v=DmAzP9VAIVk, https://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/, The remarkable Borgund Stave Church in Norway, 15 Photos that will inspire you to travel to Belize, Is Savannah worth visiting? Bienvenidos al Hotel The Grand at Moon Palace en Cancn! No cost break for a group. Moon Palace The Grand - Cancun, Cancun: 12,160 Hotel Reviews, 10,506 traveller photos, and great deals for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. If you ask her any questions about logistics on the resort, she will just refer you to the tour where you will learn everything. We were at the grand in dec 2020 for a week. They asked us at each meal what allergies our son had. That would be too dangerous. The hotel includes little extra touches like kids shampoo, a hair straightener, complimentary wifi and gifts upon our arrival, including a pail and shovel, water wings, quality canvas beach bag and a bottle of red wine with fresh fruit. Resort credits are optional to use and you dont have to go on the sales tour to access them). And thats just The Grand property. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. See photo above as evidence. Was the dress code of long pants for men enforced at dinner?lynn. Glad to see you guys had a blast. Our boys had a lot of fun in here, especially Connor. Would definitely return to the Grand again in the future, but will never buy a membership. The sushi at the Grand Buffet is legit. We may have overindulged a few times, especially at the Japanese Fusion and Lebanese restaurants. Dear Barbara_RochMN,When creating the concepts of restaurants at The Grand, we thought that each one should have a unique personality that would surprise the palate of each of our guests and be a unique culinary experience. But this time were bringing the kids. And was the water at the beach swim able or did you enjoy being in the sand? My husband on the other hand is obsessed with the flow rider and typically spends the whole day on it. All beach resorts should follow this example! Thank! Wed like some quiet time if we can . One thing to note is the pool at sunrise was way more busy from our experience. Children under 4 years must be supervised by an adult guest at all times. Whats in your closet? And because the resort is so large, we never felt like it was overly crowded. This is one of many games that get kids moving. So youll be able to leave your 5 year old, but not your 3 year old. If the waterslides are open, your daughters will love it. Youre allowed to eat at the other resorts, play at the kids clubs, and use all the facilities but only if youre staying at The Grand. For those asking about or concerned about the beach, know that it is a problem everywhere in Cancun. Ha ha. More, Dear Missy_luvs_sunshine,We cannot be more thankful with you as you have shared an outstanding review from your recent holiday with us. Youre going to have a great time. Just ignore them and continue walking until you get outdoor. Its a spacious room with two double beds and a huge jacuzzi. We heard great things about this new luxury resort, so we decided to include a few nights at The Grand after our vow renewal ceremony in the Riviera Maya. The Los Tacos pool is quiet, cool, and refreshing. Maybe presidential suites? Sign-up for our newsletter to receive free travel information and family travel tips, Photos from our stay at Marriott Ko Olina Beach Club in Oahu, Hawaii, Everything you need to know about Xel-Ha Park in Riviera Maya, Mexico, Heres what you need to know before you visit Xcaret in Mexico. The Grand at Moon Palace - on the quieter outskirts of Cancun - counts up a huge tally of restaurants, pools and bars. The raw beef is thinly sliced and served with a very hot grilling stone. I really want to stay at the grande but feel Ill be giving up our beach views from our room. 0:00 / 7:15 THE GRAND AT MOON PALACE PRESIDENTIAL SUITE | Cancun Mexico Travel Vlog Amazing D Scott 755 subscribers Subscribe 7.2K views 3 years ago In this video I take you for a tour around. . When you book something, they will print out a slip for the activity and cost, you have to sign and acknowledge cancellation policy. Your site is awesome and so helpful;. Who can I contact? and the food. more. For the record, we did NOT sample all of these desserts. Also do not overpack!!! You pay the same price, but we get a small commission for every booking. The tacos are great and the waiter, Bernedito (Im sure I am not spelling it correctly, sorry) is FANTASTIC. The table is even lower to the ground so kids can serve themselves. They provided floats for the lazy river . She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. For your review it was fantastic!!! Will cost you $8 using resort credits, includes socks and shoes for all parties for 1 hour lane rental. Yes there was seaweed on the beach. Braydon LOVES the giant jacuzzi. Great review! Hi anyone booking should check what events are going on. Thanks again for everything! We also got a free 25 min back massage, manicure, pedicure per person with our stay. The snack bar was GREAT! It doesnt work the same if you are staying at the other resorts. Floating down the Lazy River at the Water Park at Moon Palace Cancun. Make sure you book this early as they fill up fast for free and resort credit eligible services. Thanks again. Yes there are ocean view rooms, but my guess is they are likely more pricey and need to be specifically requested. Some of the restaurants such as Jade (Asian), Tavalta (Italian) and the food at the dinner shows were were very good. We will be going to the Grand Moon Palace 4/16-24, 19. We loved our evening here. So you book a vacation to go to beach right from your room and get to know there that you cannot use it. Cov 19 did limit some events. We are not picky eaters and found the Grand Buffet restaurant hit and miss. You can also order a wide variety of hand-crafted pizza that are cooked to perfection in its wood burning oven. Also, how is that managed? We are traveling with my daughter and her family, they have a toddler.the kids pool at sunrise is very cute, do they have similar at the grande. We love this! Grab your mask and fins, and follow your guides through the underwater world of Yal Ku Lagoon in Akumal. Did you ever feel like it was overly crowded? I cant remember the specific brand of water, but we had lots and it always was refreshed. My 6 yr old found upstairs pretty boring, more for the younger kids. I wonder if you know if the beach has food and beverage service with waiters From world-class spas to thrilling nightly entertainment. Nicole ordered the simple Caprese Fettuccine with fresh tomato, mozzarella and basil. Foods were good, pastries were amazing. If you have a sweet tooth, the desserts at The Grand will blow your mind. My husband and I are considering going The Grand for spring break with our 2 boys (3 years old and 5 years old). The best part you can order whatever you want! Because The Grand is so new (at the time of publishing this blog post), we had a hard time finding information about the resort (besides the company website). Only a couple of the restaurants required reservations. Your room will be charged right away. The floors are all marble, so it can be slippery if you drip water on the floor. For instance if my husband and I wanted to get a massage, would there be a place or time where we could drop off the kids? If memory serves me correct we get 1500 per family for our trip. Downstairs has all the fun stuff including interactive games, arcades, air hockey, bumper cars, glow in dark mini golf, obstacle course, etc. Unwind in our luxurious accommodations. Youre going to have a great time. I have a ZOOM meeting which cant be missed. Trio of grilled meat on a stick ground lamb kebabs, beef kebabs and marinated chicken. I also forget the name of this dessert. Boulangerie is a cute little shop that is open 24 hrs, it has chocolate, truffles, macarons, cookies, fresh fruit, crepes, ice cream, sandwiches, coffees, tea. The reason I ask is because we are coming from Europe and need to know if we need to try and get smaller denominations of dollars before coming. We have teenagers, so no adult-only pool time. Wanted to get your thoughts. Breakfast flatbread with eggs, bacon and spinach. Most of our time was at the newer pools near the beach. Can you help us with the costs.? This boy loves meat on a stick. Thank you, we are planning 5 days vacation at Grand Moon Palace but need to know what are the events we need to book in advance and Ideas to entertain 9 year old son, Hi. The Grand offers so much that you might not want to leave the resort. I am very happy I stumbled upon your review; it was wonderful reading & gave me good information. Thoughts. Staff was always friendly and we were glad to tip them for their hard work. We could eat this all day long. Thanks! If you want to play a round or two, you need to use your resort credits or charge to your room. Travelled during spring break (near full capacity), two adults, two kids. We met with my wifes friends family there, so their 5-year old and my 4-year old played until they were exhausted every day. Dear Grace D,Having comments on Mr. Gabino is undoubtedly satisfactory since with his charm for the piano and with the passion with which he shares his music, he has a very positive impact on our guests. Learning to float in the wave pool. Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). This is an exclusive section of the Moon Palace Resort. There are limits onLoved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. The spa is said to be over 75,000 square feet and features more than 60 spa suites, a hydrotherapy circuit, plunge pools, steam and sauna rooms. Did you notice any seaweed along the beach shore??????? deep tissue massage is not). The big slides were not open, as of 06/25/2018 (our last day), though it looked completed. Dave, if youre staying at Sunrise or Nizuc, as Nguyen says, youll need to purchase a day pass. Hello, We didnt eat at JC Steakhouse, so we cant comment. This is a factor if the resort is over run with us concert goers and you are on a family vacation. Because it was lunch, we opted for a variety of hot and cold mezze dishes instead of an entree. Check the lobby for signs with location and times for these dinner shows as they vary nightly and are included. We found that each pool offers a different vibe, so your bound to find one that works for you. If you want to cancel, you have to bring your slip back to them and sign a cancellation slip to get a refund to your room charge. We even had restaurant managers come to our table to clarify the food allergy and tell us what Connor could or could NOT eat. Ever feel like it was wonderful reading & gave me good information Im sure i am spelling. 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