The strange thing is she will turn on the lights if I request her to turn on all lights! Use the Sync tab to sync your lights with the Philips Hue Play HDMI sync box or Spotify. Lutron says that its dimmer switches work with Philips BR30 Hue bulb, but your mileage might vary. Hello, I installed 10 hue light strip plus throughout my kitchen, and had to shorten one of the strips. If all else fails, try a factory reset and set your lights back up from scratch. Permalink Comments: /r/hue , 2023-01-24, 22:12:42 , score , +0.86 sentiment rating Permalink Is there an issue with Alexa and the old version of the bulb? The internet connection light on the bridge (Number 3 in the image above) will flash when trying to connect. This method has helped many people solve connection issues. Its my first experience with Hue malfunction, and the opportunity to receive help is ZERO. My Hue is having issues. If I reconnect them to the dimmer ist starts all over again , Only light 3 is on reset several timesno other lights stay on & app cant find bridge. I will Unbox them and go over how to set them up. I have my Hue setup with my Google home and set to turn on when I come home when its dark out. You can then add the bulb back into your Hue system by removing or unplugging it, reconnecting it to the lamp, fitting, or wall outlet, then returning to the Light Setup page and tapping on the Add Light button. I can see it connected to my router by its IP address, but the App cannot find it. This will take you to the devices menu which shows all your bridges, smart controls, and lights. There has to be a way to connect device apps without pushing the security button on the device. Check that the ethernet cable is securely connected to the bridge and your router. Turn on the bulb, then bring the switch within 6 inches of the bulb. Dont use the AP, just connect your Hue Sync Box to the WiFi router directly to see if it works. Some may work great, some may produce a little buzzing, and some will make the Hue lights flicker to the point of being unusable. Hue Sync is split into 2 products including the Hue Sync App and the Philips Hue Sync box. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Have you tried switching off your lights without using the Philips Hue app and you find that some lights are not working? Hello. If you have a Philips Hue dimmer switch, you can reset your bulbs easily. Go through the Siri setup process again in the Philips Hue app and it should work this time around. Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. Since December 2018 my Alexa keeps saying it isnt responding please check network connection and power supply. Any suggestions? Ended: Feb 27, 2023. Everything else in the house works great. You also can turn off the 5ghz network to see if it works. Note that the bulb will always be marked by a serial number of six digits on the side. Only a month old purchase from the store. But you should ensure a steady internet connection for your Hue Sync Box. Cookie Notice Plz help me! Here are two videos of the Hue play bars in action on an iMac . Heres how you do it, with and without a Philips Hue Bridge. Sometimes the lights will respond, sometimes not. Delete inside the file in the HueSync app folder (Dont delete huesync folder, just delete the contents of this folder). Press and hold the power on and power off buttons. If you haveno hue connection, first ensure all the lights on the Hue bridge are a solid blue, if so then this is working fine and is connected to your network. One only blinks and is not discoverable. There are many reasons why the WiFi signal strength can be weaker in certain locations and not others. Ensure the Bridge is powered on. You should no longer be receiving the iCloud Data Sync in Progress error. Make your lights flash, dance, dim, brighten, and change color in sync with your screen or sound! The easiest way to do a touchlink reset is by using a Hue dimmer switch. My hue bulb has started to flicker on normal light setting and some other settings. These issues are quite common and are easy to fix too. So have you ever felt like you want to step into the world of your favorite video game? It also fixed an issue I had with the lights switching on when they weren't supposed to. It will turn on and off and the two others do nothing. This can happen when setting up if you bulbs are out of range of the hub or perhaps depending on where the bridge is positioned. Make sure not to download the regular Philips Hue app. Buy Philips Hue Play PC Gaming Starter Kit (2 Play Bars, Hue Bridge, 6ft Lightstrip), Sync Lights with PC Monitor, Music, and Games at Amazon. i have moved house and plug in two of my bulbs that flash on then off and on then of etc. Clearly something amiss. How-To Geek is where you turn when you want experts to explain technology. Your email address will not be published. Your iOS device already has the HomeKit settings from when you set up your Hue Bridge the first time, and for some reason, Philips Hue doesnt like it when you want to overwrite those settings when you reset your Hue Bridge. I have disconnected my Alexa App. Deleting lights from Philips HueGearBrain. You must feel desperate at this time. My hue devices are only 9 months old. To note that I have exempted the app from the save battery list. If you have used theHue Sync App, you may have some common issues with it. This is a simple security feature to ensure only apps can access that you allow. For the money spent on these light bulbs, I am very frustrated with this lack of trustworthiness. Well, this could be due to a problem with the settings. When youre done, make sure the bulbs are screwed into their light fixtures and the power is on. It is in a lamp with no dimmer. Power-supply the bulb Bring the dimmer switch next to the bulb, as close as possible Hold the I/On and 0/Off button pressed simultaneously for 10 to 12 seconds until The bulb flashes a couple of times. However, the lightstrip can not be found. How to Run Your Own DNS Server on Your Local Network, How to Manage an SSH Config File in Windows and Linux, How to Check If the Docker Daemon or a Container Is Running, How to View Kubernetes Pod Logs With Kubectl, How to Run GUI Applications in a Docker Container. This box finally brought the synchronized light experience to the TV via its HDMI inputs. So far, after 3 hours, only two of the eight bulbs Ive set up have been successful. If you dont need to be connected to use it at home. Look on the dimmer label for LED and CFL. For the connection issues, there will be many solutions, one method works for you but may not work for others. Read:Our full guide on how to connect Alexa to Philips Hue here. Best Buy President Day's Deals: Check out the special offers for top tech devices, From the home screen, tap on the icon with three dots in the top-right, Tap on the light you want to delete, or swipe it to the left, Remove the Ethernet cable from your Hue Bridge, Locate the reset button, which is recessed beneath a small hole, Press a pin, paperclip or similar into this hole and hold the button down for five seconds. Turn over your Hue Bridge. A Hue Play HDMI Sync Box is $229.99; you'll also need a Hue bridge and at least one light. Philips says that if you do use Hue lights with a dimmer, be sure to keep the dimmer on 100% at all times. I renamed some lights that I had relocated since first installing them, created new routines for waking me up with a brightening light each weekday morning, and adjusted how my two Hue dimmer switches work. Voice Assistant Built-in No Indoor Or Outdoor Use Indoor General Product Name Hue Play White & Color Ambiance Smart LED Bar Light Brand Philips Installation Required No Model Number 7820130U7 Color Multicolor Color Category Multi Lighting Bulb (s) Included Yes Light Output 530 lumens Compatibility Works With Lights 1 & 2 are solid blue. Then the Hue Sync App you reinstalled will behave like a first-time setup to repopulate its own data files. I will tell you some methods to fix it. It wont come on at all and appears completely dead. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). Even some of these can still make noise but the strobing effect will be taken care of. The Hue Sync Box actually speaks to the Hue Bridge with Wi-Fi, not ZigBee. If it does not stop flashing then ensure your router is connected to the internet. It isnt fun, but sometimes, it does the trick. The next step is to keep the dimmer close to the Hue bulbs, as you hold the ON and OFF buttons simultaneously. This has gone beyond frustrating at this point. My Hue bridge is connected and all lights are a constant blue. I have 2 dozen hue lights set up to my ALEXA that have been working absolutely fine up until midnight on New Years Eve at which time all of them will no longer work with ALEXA. Took it out of lamp, but back in, switched lamp on and off manually the light worked. I dont know whats causing it or how to turn it off? My Hue app connects just fine when I am home but now will not connect when I am away from home. Sounds faulty, probably best to contact Philips. To open the AppData folder (Users\[your username]\AppData\) on window 10, 8 & 7: The Homes internet network (not ZigBee) will be used for your Mac and PC to connect to your Hue Bridge on the Hue Sync app. I have a Hue Go which is about 4 months old. It cannot be found through the software either. But Google does not support multiple groups for a single light, where Alexa does. To reset a GE Link LED, you'll need to cycle the bulb off and then on five times, pausing for 3 seconds each time you flick the switch. We need the apps to support multiple bridges for the same lights in a multi-router setup. What do I do to sort it out? When Im finished with entry, there is no SEND button. I just ran into this same problem. Basically, the Hue Play Bar had become a brick. Step 3: Select the Lights menu. But, if that is the route you want to take perhaps because you are selling your system or giving it to a friend the process is outlined below. Since im far from the other house i cant unpair them. using the cord that looks like a phone cord, connect the hub directly to the WiFi router. Reset the dimmer with the setup button in the back (hold 15 seconds), then reset bulbs by holding the dimmer close and holding down the ON and OFF buttons simultaneously until bulb flashes. Hasnt stopped. I have set up to switch on the lights when I get home. While your sources such as a DVD player, an Apple TV, a console, a cable box, or something else can hook up to the four inputs. How do I reset my Hue play bar? Philips Hue Verified account @tweethue. 1-800-555-0050 Monday-Friday, 8:00 AM-8:00 PM EST. I even tried adding the IP address and it is still unable to connect in the Hue app. Enter the serial number of your light and hit Continue. There is no way to turn off these lights, so if all is active and working the should be all on. I will list some issues to see if you have had them. These devices require the Hue Bridge (available separately) for operation. That did not work. It used to work fine. I have a lantern in the kitchen with light strips around, they are powered by the mains, are picked up by the bridge and the app, however will not change colour like the other strips lights other on my center isle and upper level units. How do I Factory Reset Hue Play Light Bar? With the continuous improvement of hardware and technology, the Hue sync App is also constantly upgrading. I am really enjoying the light features and would like to get it working again. After that, click on add serial number option on the app. This is where it might be a good idea to contact Philips directly through their customer support. Has to be connected to the Hue app turn it off lights, so if is. Only two of the strips box to the TV via its HDMI.. That you allow whats causing it or how to set them up like to get it working.. 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