Timeless cities, world-famous cuisine and boundless history in every port. If I try anything else, all information is lost. Delivered to Your Door. Shipping your Medallion and accessories to home is only $10 USD, no matter how many you buy. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. I may cancel this cruise and go back to Norwegian. And for "game-time decisions," check how many people have reserved a venue at any given moment. It says "INVALID VALUE" for my email address so the next button isn't accessible. It's just, dammit! For customer support, please contact: [emailprotected]. For the last two days I have been trying to upload my vaccination card with no luck. Wi-Fi everywhere on board so you can text, post photos, video chat and more! 0:00 / 1:40 Princess Medallion App Not Working? The Princess MedallionClass App - This will have your OceanReady boarding pass with a QR code. If there are certain things that have to be done in a specific order, the app should make that CLEAR. How can I open it to allow me to input information for my cruise. The app is controlled (ignored might be a better word) by Princess HQ other than marketing that hypes it as the best thing since sliced bread. Camera Gear I use: GoPro Hero 9: https://amzn.to/3y842v7 GoPro Hero 9 replacement batteries and charger: https://amzn.to/3j0yWiK Gimbal for GoPro: https://amzn.to/3zJDbpq Gimbal for iPhone 12 Pro Max: https://amzn.to/3l7zSV1 Extension rod for gimbals: https://amzn.to/3yfYbE1 iPhone Vlogging setup: https://amzn.to/2V60prb Favorite Travel Gear: Travelpro Checkin Bag: https://amzn.to/3lbTjMn Travelpro Carryon Bag: https://amzn.to/37awEI9 Garment Bag: https://amzn.to/3BU1GlR Packing Cubes: https://amzn.to/3ibNX27 Toiletry Bag: https://amzn.to/3i91iYK Cruise Safe Power Strip: https://amzn.to/3mgGlwX Not able to download app. There must be a easier way of checking in. Why bother, just take it to check in. Barbara It contains a code that identifies you to the ship's computer, it contains no other information. You have bigger fish to fry than worrying about this app. Does anyone know how I can do this outside of the app? Booking # 3CDDDL, Cannot save personal information, cannot scan documents, cannot upload a credit card.. the worst app in the world. It didn't recognise anything again. Follow the Princess MedallionClass iOS app troubleshooting guide Here . Our other single voyage works fine. Pretty sure everything else is manual entry. IDK why no 8-tops, but not interested in them. Unable to complete personal information and emergency contacts sections on medallion app! (My app issues didn't get fixed.) The Medallion app opens. Its easy to look ahead when you can see upcoming ports and activities for the whole voyage. App has problems User reports 35 Jump To: Software Details Reviews Alternatives Contact Support Cancel/Delete Troubleshoot problems reported in the last 24 hours 24 hour clock Most reported problems Something else 274.3% Not working 60.0% Login 14.3% Connection 11.4% Reported Issues: 96 Comments By Stephanie Dec 09 2022 What if I have additional questions about the MedallionClass experience? The app crashes on open on my Galaxy S8. On android, goto "Settings" click Princess MedallionClass app. I have successfully located the Arrival Time feature on my tablet. Medallion Class App on iPhone does not load, just get the "turning circle". Is a Medallion wearable safe to use if I have a . By Also, mention the most recent voyage you were on with Princess. I called and was informed there was a glitch and to just show up when I wanted to. Discover rich heritage and bright flavors ona Mexico cruise. The booking number for our cruise has changed since installing the Medallion Class app. Update Princess MedallionClass to the latest version on PlayStore. Not an improvement I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. Walk along sun-kissed beaches in laid-back style. Awful Princess Medallion App Princess go on about their wonderful Medallion Class app that does so much for you onboard their ships. I installed the Medallion Net app before boarding no issues. I've been trying to upload our security photos for over an hour. Booking name Glynis My partner has same problem. That network exceeds all cruise industry security standards and uses a combination of anonymization and encryption to keep data stored there secure. Absolute disaster!!! Bottom line: It's not your job as a customer to find workarounds for their blunders. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". Travel Documents - Double-check that you have all the required docs. Follow these steps to resolve intermittent Princess MedallionClass app issues: This issue is usually caused by your network. Thank you. Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. I have tried for 3 weeks now to now avail. . R u sure you have placed the phone properly over them? How can I arrange to have my Medallion shipped to my home? Your help to a resolution required! My husband has long had an account with Princess, but could not get in via the Medallion app. From staggered boarding to contactless payment, you can still enjoy next-level service while staying safe at sea, putting you in complete control of your vacation experience. If you. I ask if the supervisor could call me back and I was told an infactic NO! It links to the on board computer where all the information is stored. Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. Started June 21, 2021, By I have successfully located the Arrival Time feature on my tablet. But he wanted the name of the person and number that gave me incorrect information. Keep your distance; still enjoy great service. The app won't load on our home computer either. Click "get online now". IDK why no 8-tops, but not interested in them. But all guests, can enjoy the expedited arrival benefits of completing OceanReady steps before embarkation. If yes, then download the medallion class app from the app store. Can't sign now for my wife. don't know how to do it, I think I put my husband pass on the app it said pending so don't know if it worked. Go back to "Settings" "Connections" "Mobile Network" "Network Mode". (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. We are having trouble with the Medallion app as it won't let us scan in our passports. I had this interaction yesterday when checking DMW function. Why are you attacking me? Cannot upload security photo, says try again later. I had no problem setting up my account on the medallion app when we try to link my husbands medallion to our boarding information nothing is happening will not allow to go into my preferences or link account, Two things , tried to upload vaccination cards , says it still pending , cant go forward , Alamo tried to look later to double check , app just says auto logging Cant move forward from that. It just won't save. To do this, you can use Princess's Cruise Personalizer website. ), @Aunt Bartywelcome to CruiseCritic! Looks like you should have the latest version of the App. At this time home shipping is only available for U.S. residents. Thank you. How do I REMOVE this app! The MedallionClass App The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. Order them for yourself and your travel party now through the OceanReady section of the MedallionClass app or purchase them on board at the OceanFront area. Re Princess (ta && ta.queueForLoad ? The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. You must have your required travel documents (e.g. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. Tried on the PC, but when input the booking number, or for a later cruise, says it is already linked, so can't input anything. Homeland Security says a EDL is acceptable as proof of citizenship but unable to load it because the ship only recognizes 5 states already booked, it now on able to cancel it without a 50% fee!!!!!!! Medallion devices will be available for pick up in the terminal, if one was not mailed to you. I contacted the develoers listed at the Play store and they told me to check my free space. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. Click Princess MedallionClass "Force Stop". *Reservation times based on venue capacity and availability. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Why will it not take my full name as given on the passport? I've never been asked to show the app at check in. Does anyone know how I can do this outside of the app? Does the MedallionClass app work before my cruise? Fortunately, the ship runs better than the Medallion App. click "Force Stop". As the App does not recognise my name, date of birth or Princess Cruise Booking reference I cannot proceed any further. However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. This video shows you what it looks like and walks you through the Health Assessment Questionnaire.Please like this video and subscribe to my channel to make sure you dont miss future content. Visit your muster station during select hours prior to your sailing and check in your medallion with a crew member this way, you'll know exactly where to go in case of an emergency. . The app crashes on open on my Galaxy S8. Love TV and movies? I even tried to use their web version of the app. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112041954', '');}, 'log_autolink_impression');cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. - Onboard Packages To use the MedallionClass app for check-in process you will need: booking number. There are several lengthy threads on the MedallionClass App, one specific to Android. On-demand https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. As Howard states, CC is full of posts about the Medallion so if the OP wants to kill hours of time. We always like anytime dining due to the flexibility it offers. Switch your mobile device to "Airplane Mode" in Settings. Won't let me save. App extremely slow and crashes regularly. App is also up-to-date. LTE/3G/2G (auto connect). I have more videos for this cruise, as well as future cruises booked through the rest of this year and beyond. My personal information appears to be incomplete. Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. Enjoy Games Under the Stars, location-based scavenger hunts and other games. MedallionClass cruising is all about making vacations effortless. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. By Frank and Barbara Mitchell Jun 04 2022. Wildcatllamas, October 2, 2022 in Princess Cruises. It's maddening that Princess has forced everyone over to the medallion app and took away the ability to fill out the required info on the website. How does the Medallion device help with guest safety? Quick voyages to the California Coast, Caribbean and Mexico. (But as many have noted, nobody looks at that when you do arrive at the port. We have not been able to use the Medallin app to book our dining. I deleted the App from my Iphone and i-cloud and re-installed. Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! Medallion, a quarter-sized, wearable device, Get OceanReady Instructions for Your Cruise. This will be an interesting cruise in 5 days. @Travelw This is from the medallion FAQ's on the Princess site. This is based on our NLP (Natural language processing) analysis of over 37,154 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Posted June 21, 2021. Medallion device will be waiting at the port for guests living outside the U.S. Its not allowing me to enter personal info. I am currently using IPhone 11. CRUISE CHECK-IN WITH MEDALLIONCLASS APP. The staff know nothing about it - why should they, as they don't work for Princess. In addition I cant find the photo anywhere. although our passes are on our phones I printed the passes off. If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. CC Help Jenn Using a photo in my drive file - nope. Princess MedallionClass does not seem very safe to us. this is quite possibly the worst app ever created. Their Help Desk lady in UK couldn't login with my details. Can someone access my personal information through my Medallion device? Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. Then open a web browser and the page will launch. It still comes back with the old information. Why can't they have an app that works on older phones?? Does anyone know how I can do this outside of the app? App is doing nothing it was intended to do--does not allow me to register with email or booking number. I repeat, the Medallion does not hold any information. The save button on personal info and documents is grey out so will not save details. Arizona. I have more than the 2 gb required. Justuseapp Safety Score for Princess MedallionClass Is 15.4/100. Wi-Fi everywhere on board so you can text, post photos, video chat and more! I think they were having server issues this morning. Turns out, the leading-edge technology behind our smart ships helps reduce physical contact too. We recommend you download the latest version of the app before you leave home. It says "INVALID VALUE" for my email address so the next button isn't accessible. Won't load wearable page to order my items. The elephant in the room is that the Medallion app is utter garbage, but the brainchild of the current president of Princess. Now You Now Have a Web Option Solo Sue Travels 881 subscribers Subscribe 6K views 11 months ago #PrincessCruises #cruisenews #cruiselife Hello. Repeatedly tried to take security photo with no success. Is the app available in multiple languages? Our guests are sharing some favorite moments from their MedallionClass vacations, and we can't wait for you join them! Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. We have an area on board called OceanFront, where designated OceanNavigators are available to assist you with any questions you may have. So if anyone else was having the problem I was just providing a non-Princess reason for it. Showing up on a new Android phone, with a cruise that has been cancelled. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. And they are the new kid on the block. Very frustrating. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Learn more about our commitment to CruiseHealth, Already booked? Can I wear my Medallion device in the pool? steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. Not worth the effort or worry. My Princess cruise is not until next July, so I am not going to bother too much with all those technology details until after the New Year. You can also upload your travel documents and make changes to many other options. It appears not anymore. The number of historical complaints/issues should reveal there is an issue, fix it! Other MedallionClass experiences, like OceanNow and OceanCompass, require you to be onboard. Can not get to green line. Photo of my vax card will not upload. The App is very poorly written and takes an inordinate amount of system resources. . Is the Princess Tech Support HELPFUL, or are you treated as a small potatoes when you need help? Alternatively, you may use. Yes, We are scheduled to lv on 2/26/22 & I have been unable to upload our security photos or make any dining reservations. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. If you already have an online account with Princess, you may enter your . more. Worthless app and website. What they don't tell you is that it won't work if your phone is too old. So travel documents not accurate and unable to load credit card details. No, the Medallion contains no information at all. WhenI try manually when I get to nationality it wont accept British Citizen. It appears the app has been going through an update this weekend try later today. I am trying to fill out the Travel document section. Personal Information - Login Princess MedallionClass OceanReady Profile Select Language Welcome to Your OceanReady Profile Login to your account to upload your travel and personal documents. Unable to complete personal nformation. In any case, Princess has a youtube channel just for the medallion app: https://www.youtube.com/c/OceanVacations. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. It took an extra long time to connect. The technology allows for touchless services on board and more. Since it is an app I don't use Chrome and it's buttons to print from. With 80% of people having so many problems with this app you'd think they would be working on it big time. On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. Uninstalled and tried again, and even though inputting the next cruise booking number, still comes up with the date of the cancelled cruise. I can't uninstall it and I want it GONE! An Ocean Medallion is a small, wearable device which replaces your cruise card on Princess Cruises. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. Good to hear you finally found a way! Your advise & resolution required ! Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. I think they say it only works approximately 60 days before a (ta && ta.queueForLoad ? The idea is that it saves loads of time on the ship and makes things easier. Please advise how to edit and enter the correct birthdate. Yes! App is working OK on my wife's iPhone 2020 SE, Every time I try to upload Covid or save it, it does not work. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). Solo Sue #itscruiseday #cruiselife #letscruise #cruisenews #cruiserestart #cruiseupdates #SoloTravel #SoloSueTravels #SoloSue #PrincessCruises ----------------------------------------------------------------------------------------------------- Contact email: Sue@SoloSueTravels.com Instagram: SoloSueTravels Twitter: @SoloSueTravels1 Facebook: https://www.facebook.com/SoloSueTravels/ ----------------------------------------------------------------------------------------------------- FTC disclosure this post or a video contains affiliate links which means I may receive a commission for purchases made through my links. Can not proceed any further an Ocean Medallion is a Medallion wearable safe to us wanted the of. Fix it @ carnival.com I did that once and received a response within a day only... 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