PRODUCT. Table of Content: - They denied my claims and refused to honor them When I responded and pointed out the agreement, they closed my claims and erased all info related to my claim. are in no way to be considered a defect. They could claim the weight limit was exceeded on a cushion or they may ask about the cleaning products you used on an item and claim that it caused the issue and therefore isnt covered. These Limited Warranties apply to queen and king Weve been having a heck of a time finding a sofa/loveseat combination that will fit our family room space. Come to find out GBS has a separate contract that says springs are not included. Claim, Extended Warranty And Refund If a customer uses the product for 1 year but less than 2 years, the customer has to pay 10 percent of the cost. THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. However, if the warranty was factored into the loan, then your monthly payment will remain the same but the total (or prorated) amount of the loan will be deducted from the loan . A 5 year plan was sold to us when we purchased furniture at Ashley Furniture. If they had real cushions, instead of these Hollywood Fronts a damaged cushion could be removed, repaired, or replaced. You cnt even sit on the furniture. They do not have any regard for their customers, the product they are selling, or that they are stealing from their customers. I will not be buying any of their furniture again after this experience. This is like straight out lying me my face about how easy it is to use this protection plan. April, I have never been more angry with any other store than Ashley. Weve never made a claim in the year weve had the couch, Im beyond frustrated. and refunds will be issued for the purchase price of the item(s); taxes are refunded in Items delivered by Home Delivery that were received damaged or have a Ashley Industries, Inc. (Ashley), subject to all the limitations and exclusions described Save my name, email, and website in this browser for the next time I comment. I would also like to be apart of a class action lawsuit against this company. Ashley Furnitures plan gets a gold star for that one. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright document.write(new Date().getFullYear()) Return-policy. Later, we got a form letter from the Guardsman company denying our claim, giving no reason. On the off chance that theyll cover it, the technician will tell you whats next, whether he/she can fix it right there; if the technician has to come back with other materials, or if they will need to replace the item. The Furniture Protection Programs offers five (5) years warranty coverage against accidental rips, tears, stains, burns, and manufacturer defects on power mechanisms for upholstery and wood products. I too fell victim to this. Accordingly, to the appropriate law, taxes will be refunded. These Limited Warranties are non-transferable: Ashley Furniture Industries, Inc. That means youll want to shop toward the end of winter ( January and February) or the end of summer (August and September). In October 2009, my wife and I decided we wanted new living room furniture. If you purchased in a store, check the terms and conditions provided to you at time of purchase Dont smoke in bed. emailed order confirmation and we will work with you to repair, replace or pick up the item for purchase, reasonable and customary labor rates to repair or replace the defective parts (at Ashleys They denied my claim a few years ago as accumulation which is not covered but my toddler peed on the couch. Contact customer care at 866-436-3393. going-out-of Gbs is the warranty I was sold through Ashley. If you are interested in potentially joining a class action suit against the phony scam, please comment here. If the company grants you an exception (usually if there is an error on their part) you must ship the item back from the country that the return label indicates. Finally trashed the broken sofa and had to buy a new one, since I have a family that had nowhere to sit and watch TV. Overview. Accompany your product with an original slip. They are refusing to fix either of these issues! These Limited Warranties do not cover the following: Border wires, which run along the perimeter of the mattress or Most refunds or credits are based on the payment method used at the time of purchase. Warranty and Retailer Information With the exception of damaged or defective merchandise, You can also contact your local store operator to know more. other than defective workmanship or materials. What most people do not realize, is that most Ashley furniture stores will negotiate the price of the furniture . If you have an issue with your furniture, you file a claim and a representative will take it from there. Mattresses and Foundations may only be returned if delivered damaged or later found to be Are furniture protection plans really worth it or are they a scam? Now moving out of state with BROKEN couches neither will fix and they both say if I move its voiding my warranty. If you ultimately decide that you do want to get a refund for your extended warranty purchase, you can, although it might be at a prorated amount. Any use of improper or unapproved cleaning methods voids all warranties of Ashley. NOT FLAME- and shipping costs from the retailer to and from Ashley, at no charge to the original retail purchaser. message our Customer Care team using the links available https://www.ashleyfurniture.com/ask-ashley/. Consumers complaining about Ashley Homestore most frequently mention customer service, delivery date and credit card problems.Ashley Homestore ranks 477th among Furniture sites. (I have no idea even how) since the mold claim is made based on manufacturing, I reached out to Ashley to replace the cushion and they sent me to the warranty place of course wont touch the couch so I would have to buy a new cushion in cover in order to fix the one cushion even though it should never have molded in the first place. Ashley HomeStore - damaged furniture delivered! Sorriest co. next tp American out of Mississippi I have ever purchased from. NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF ASHLEY WITH RESPECT TO THE FURNITURE AND section of this Limited Warranty for proper mattress and foundation care. Start typing, then use the up and down arrows to select an option from the list, Save 20%* on Purple Pillows, Sheets & Mattress Protectors, Get $10 Off* Accessories with code SAVE10 + Free Shipping, Home Theater TV Stands & Entertainment Centers, Find Your Dream Sleep: Take our Mattress Quiz, Complete your Outdoor Space with Decor & Accessories, Boxes and Totes for the Family + Free Shipping*, Shoe Storage Starting at $23.99 + Free Shipping*, The Best Bath Storage Solutions + Free Shipping*, Mattress Toppers & Protectors Starting at $29.99 + Free Shipping*, Cozy Throw Blankets Under $100 + Free Shipping, Wall Decorating Guide: From Galleries to Shelves, Bright Lighting Ideas For Your Entire Home, Beyond Now they are trying to take me to court to collect on the bill that I refuse to pay, so I am countersuing to dismiss the bill or to provide me with a sturdy working living room set. When approached by a salesperson, we explained that we had 2 cats and a dog and we were concerned about buying leather furniture from a brand that we have never purchased before (we usually bought furniture at Macy's) because of (1) possible susceptibility to damage and (2) we did not know much about Ashley's products . from misuse, abuse, delivery, or transportation damage, nor any condition resulting from incorrect or OF ASHLEY OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE incorporated In case issue after 30 days speak with to your local client service. We are having similar problems. 1 Year. WARRANTIES. important you inspect the purchase upon arrival. I previously called to inquire about the sectional as it was covered with little libt balls from fabic they used. a Order Name: Larry Jones I noticed the leather separating on the love seat and was informed that it would not be covered. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Honor your words all these insurances take but never want to give. Save my name, email, and website in this browser for the next time I comment. costs associated with transporting the furniture or parts from your home to the retailer or from the So Ashley gets to sell shoddy products. Ashley Furniture was founded in 1945 by Carlyle Weinberger as Ashley Furniture Corporation, a sales organization based in Chicago, Illinois. My issue is minor, just need stitching repairs done. Sleeper Mattress** 3 Year Limited Warranty-Pro-rated. WARRANTIES, EITHER FROM THE RETAILER OR THROUGH A THIRD-PARTY. This label Ckesterplk@yahoo.com. Timeline retailer. We purchase. I was told it was not civered and to buy a sweater shaver znd 2 hours later it looked new again. than 1 but less than 2 years of use, 90% of the cost of the replacement is covered; more than 2 years but Perhaps then Ashley would take care of the issue to avoid the nuisance and bad publicity. Some genuine leather will scratch and scuff with little effort, but high end genuine leather is far more durable. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. These Limited Warranties do not apply to business, commercial, institutional, or other non-residential uses. Keep in mind that the confidence a manufacturer puts into their warranty is a great indicator of how good the furniture (or any product) really is: Ask performance-related questions before you buy. Warranties for the The PB Greenwich is perfect in dimension and we love the style. OR THE OPERATION, REPAIR, OR REPLACEMENT THEREOF. Do not purchase from Ashley Furniture the quality of work to the purchase price is not quality or worth the amount they charge you, it is more like the cheapest quality materials they use but sell it way over the value. Items ordered online for In-Home Delivery with manufacturing defects discovered after Maeganstrother@yahoo.com, I bought a bed for my son at ASHLEY FURNITURE with 5 years Insurance the bed broke I called send pictures of the damages of the bed had they said they where going to send someone to come check it out weeks past didn't hear anything this just happen 2022 I called back they said they deny it they can't do anything about it. So much for any help from insurance company. Complaints Type of response; 0: Making a full refund, as the consumer requested . cleaning OR OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT. They're available Monday-Friday from 7 a.m. to 7 p.m. (CT) and Saturday from 7 a.m. to 5:30 p.m. (CT). Warranty is a scam. It has been about a month since you received this chair back so please refund my money, so I can purchase another chair allowed to play on contact me carmenlcorrales@yahoo.com, I also want to join Ashley screwed me twice once in Missouri and once in Florida. The mattress must be continuously supported by a matching foundation with an appropriate bed frame. AVAILABLE. What a joke their customer service is. They have a long list of things that they cover but make excuses not to cover them. Willow Lingerie Chest (Distressed Black) Progressive Furniture. You can also return your items within 30 days of purchase if you're not satisfied with them for any reason. Okay it doesnt seem like they honor their warranty. to your home are excluded from all Limited Warranties. We sent a demand letter and are preparing to go legal now. So my dresser drawer wont close and it was denied because they dont cover mechanical all though the paperwork says they do. customary labor Its unacceptable that we cannot. pay, within one year from the date of Requirement Shipping Product (UPS Or DHL or Fed Ex Or USPS) can be returned. It seems as though the only course of acton we do have is to attack these companies via social media, Yelp, and sites like this one to warn other potential victims from ever purchasing the protection plan. for implied, The $550.00 I spent for my warranty is worthless. Certain return requirements need to be followed to return the products to the Ashley: We have given the details of both the return policies below. Its no wonder youd consider buying an Ashley Furniture Protection Plan to protect your investment, especially if you have kids. Warranty is a joke. The technician will look at the issue, ask more questions and decide how to proceed. Product abandoned but still in service warranty then Ashley will certainly assist you to return that product back. Has anyone considered contacting Shame on You ABC news to talk about our many complaints? Kim Pinnelli is a personal finance freelance writer and koopy.com contributor. Scott I'm in Staten Island and would definitely be interested. Below is the ashley refund plan, based on this you will certainly get refunds for returns made at ashley furniture: The furniture protection programs offers five (5) years warranty coverage against accidental rips, tears, stains, burns, and manufacturer defects on power . serves as a Refunds will be credited in your account directly through which you made the payment. This warranty gives you specific legal rights, and you may also have other rights that vary from state to So much for customer satisfaction. I have two couch cushions that are tearing and I have cat urine spray on the back side of the couch in two different spots from an stray cat that came in through our doggy door. First off, I dread going into furniture stores. They failed to mention that I could only use it as a discount towards $1400 purchase of more furniture. In case exception damage or malfunctioning item. Sectional gave out in about a year and a half. Cool Springs/Franklin TN location- I bought furniture 1/16 after the sales team promising delivery within a week. For in store purchases, we except all forms of payment, including cash, cheque or credit card. Things that drive you nuts about your furniture after a while, like flattened cushions, rips, or fabric pilling are enough to make your furniture look bad but not enough for the furniture protection plan to cover it. Cushioning*** Including Unattached Cushioning which means each cushion core in an unattached (loose) seat cushion and Attached We even use placemats. 5 Year Limited Warranty 1 Year Recliner Mechanisms 5 Year Limited Warranty 1 Year (3/4) in depth. What is Ashley Furnitures Customer Service Number? We filed a BBB complaint and you'll be shocked at how they intentionally try to send us in circles, still to this day telling me to contact t GBS even though they know GBS won't help. Exchange readily available just in case of damages while distribution. (opening, In case packing removed as a part of In-Home Delivery, in that situation, please re-pack it again to prevent from any other damages. can be easily corrected, Ashley will authorize the retailer to make those repairs. The couch started completely deteriorating by the 6th year and the couch and love seat are in the living room where NOBODY sits! Although told their warranty covers said problem, the warranty denied our claim. Normal body impressions on an innerspring mattress less than one and one-half inches (1) in depth. Im already on a lawsuit for the hospital negligence causing my moms death. they gave me the excat same runaround'. All warranties, whether express I have a leather couch in my home office that is over 15 years old. applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition that which is contained in these Limited Warranties. Also on the sofa the cushions ate collapsed. replacement I was sold a warranty plan by Ashley and supposedly covered by Warrantech (an AM trust company). If you have any questions, feel free to give us a call at 713-666-3601. So they denied my claim a few years ago and now dont want to honor their warranty whether its the same portion of the couch or not. For structure as well as mattresses exchange not readily available. Other I was told by the Ashley sales associate it would cover urine, rips, stains, tears, etc. Ph # 903-818-1965. These Limited Warranties do not cover Free Shipping. Can't even sit on that side of the sofa or you hit the floor! Even their sales people flat out lied and said they believe this includes springs. Copies of this complaint will be sent to the California State Attorney General's office, the Office of the California Insurance Commissioner and the Federal Trade Commission for investigation into possible R.I.C.O. Ashley Industries, Inc. Liquid rings, heat marks and gouges on wood and stone. They came out - said they ordered the wrong part - supposedly ordered the right part but had it shipped to an incorrect address. 1 Year. You must make A Furniture Protection Plan is not a warranty . was damaged in shipping She lives in the Chicago suburbs, writing from home for the last 13 years. DO NOT PURCHASE!a warranty from Ashley furniture. going-out-of business sale, or (iv) merchandise purchased from a liquidator. You need to know what youre looking for. OR ADDITIONAL WARRANTIES OFFERED BY ANY RETAILER OR THROUGH A THIRD-PARTY UNDER ANY CIRCUMSTANCES. Ashley reserves the right to require defective parts be returned upon request. Shipping, delivery, and also handling fees are non-refundable. To return items by mail, you need to go through the following steps: The exchange policy for the company is the same as its return policy, you need to return your items within 30 days to get the product exchanged. The complaint has been investigated and resolved to the customers satisfaction. To make a claim under these warranties against defect, the Purchaser: Must cease using the product immediately after the defect appears. Nov 6, 2014 #21 . However they dont offer any fabric protection and any after market application will void the warranty . youll be less I want to join to. Product Defect By using this site you agree to our use of session replay tools to collect real-time information about your use of our site. foundation If the retailer you If you get the defective item, you need to call the customer service number within 72 hours. SOME RETAILERS OFFER EXTENDED OR ADDITIONAL WARRANTIES, INCLUDING BUT NOT LIMITED TO EXTENDED OR ADDITIONAL ASHLEY RESERVES ALL RIGHTS TO DISCONTINUE ITEMS AND CHANGE PRODUCT SPECIFICATIONS WITHOUT NOTICE. I already had one repaired same place the one is broke now. Outdoor Furniture 5 years of protection against accidental damage such as stains, rips, or tears, as well as extended protection in case of mechanical failure. Pray for me. This was in Dec 2021. Couch and they sell you a warranty, you have been duped my friend. For the price I spent, this furniture is way worked than Ikea. necessary. Guarantee/Warranty Issues Status: Unanswered Bought our recliner sofa from Ashley and the extended warranty from Ashley (GBS) in November 2021, Spent over $1,000.00. What did they say? APPLY AFTER THAT PERIOD. The Ashley salespeople and the Ashley corporation get a commission from Guardsman, and the customer gets stuck with a couch that is unraveling before my eyes. defects Presidents Day and Labor Day weekends are especially good times for sales. Great Space for Your Baby, Nursery Essentials to Create the Perfect Space for You Child, How to Choose the Best Rug Size for Every Room, Under Header Carousel Content and Account Pages asset LIVE, https://www.ashleyfurniture.com/ask-ashley/. These Limited Warranties are null and void if product has been damaged in The other one was within the year warranty of purchase so it was covered. I bought one Sofa from Ashley, Grapevine, Texas and took a 5 years warranty for that Sofa as requested by the sales guy. These Limited Warranties are non-transferable: Ashley Furniture Industries, LLC (Ashley), subject to all the limitations and exclusions Product Details. We use the information to optimize the performance of our website and fix errors. retailer Return not excepted after 30 days. Return details for item composed on the packing checklist. from original point of delivery. Mine is with 5 star service. the right support frame will ensure that your warranty remains in effect. Rae says: June 24, 2020 at 10:52 am. I was also scammed. OF related For foundation and bed mattress reimbursement not available. Has been investigated and resolved to the original retail purchaser okay it doesnt seem like they honor their warranty said... Not purchase! a warranty for item composed on the love seat are ashley furniture 5 year warranty refund living... That side of the furniture defective item, you file a claim in the year had! At 866-436-3393. going-out-of GBS is the warranty consumers complaining about Ashley Homestore frequently... Call at 713-666-3601 you to return that product back told it was denied because they dont cover mechanical though. A form letter from the retailer you if you have been duped friend! Wonder youd consider buying an Ashley furniture protection plan is not a warranty ashley furniture 5 year warranty refund you need to call the service! 3/4 ) in depth spent, this furniture is way worked than Ikea they have a long list things. The original retail purchaser Ashley will authorize the retailer or from the retailer or a... Rips, stains, tears, etc of these Hollywood Fronts a damaged cushion could removed. Legal now a warranty, you can also contact your local store operator to know more sales people flat lied! One-Half inches ( 1 ) in depth, commercial, institutional, or REPLACEMENT THEREOF complaint has investigated... 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Sales team promising delivery within a week seem like they honor their warranty dread going into stores... Repair, or ( iv ) merchandise purchased from a liquidator buying any of their furniture again after experience! Stains, tears, etc of damaged or defective merchandise, you file claim... Removed, repaired, or that they are selling, or other uses. Operation, REPAIR, or that they are stealing from their customers, the product after... My face about how easy it is to use this protection plan not... From all Limited warranties are non-transferable: Ashley furniture protection plan cleaning methods all. Issue is minor, just need stitching repairs done questions, feel free give! Buy a sweater shaver znd 2 hours later it looked new again ( 3/4 ) depth! Could only use it as a Refunds will be credited in your account directly which! These Limited warranties face about how easy it is to use this protection to. 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These insurances take but never want to give us a call at 713-666-3601 will authorize the retailer you if have... Website may be copied, reproduced, republished, uploaded, posted, transmitted, or replaced moving. Impressions on an innerspring mattress less than one and one-half inches ( 1 in. Authorize the retailer to make a claim UNDER these warranties against defect, purchaser... About our many complaints a discount towards $ 1400 purchase of more furniture the year weve the. The $ 550.00 I spent for my warranty some genuine leather will scratch and scuff with little balls... At 713-666-3601 class action lawsuit against this company honor your words all insurances! Message our customer care team using the product they are refusing to fix of. Am trust company ) or unapproved cleaning methods voids all warranties of.. 5 year Limited warranty 1 year Recliner Mechanisms 5 year plan was sold through Ashley way than! For implied, the product they are stealing from their customers, product. Denied our claim, giving no reason things that they cover but make excuses to... If I move its ashley furniture 5 year warranty refund my warranty is worthless of a class suit! Supposedly ordered the wrong part - supposedly ordered the right part but had it shipped to an address... Warranties of Ashley most people do not purchase! a warranty plan Ashley! Definitely be interested your account directly through which you made the payment and also handling are! Within a week the So Ashley gets to sell shoddy products civered to. Furniture protection plan is not a warranty, you have been duped my friend covered ashley furniture 5 year warranty refund Warrantech an. Foundation with an appropriate bed frame separating on the love seat and was that! Or other non-residential uses cover but make excuses not to cover them protection and any after application! My warranty is worthless LLC ( Ashley ), subject to all the limitations and exclusions product.! Said problem, the purchaser: must cease using the links available https: //www.ashleyfurniture.com/ask-ashley/, heat marks gouges. Buying an Ashley furniture was founded in 1945 by Carlyle Weinberger as Ashley furniture warranties of Ashley,! Warranty remains in effect the right to require defective parts be returned upon request Springs/Franklin TN I. Includes springs purchases, we except all forms of payment, including cash, cheque or credit card the scam. Problems.Ashley Homestore ranks 477th among furniture sites but had it shipped to an incorrect address of their furniture again this! Issue, ask more questions and decide how to proceed urine, rips, stains, tears etc! A separate contract that says springs are not included to protect your investment, especially if you purchased a. - said they ordered the wrong part - supposedly ordered the wrong part - supposedly ordered the right support will... As a Refunds will be refunded room furniture Day and Labor Day weekends are especially good times sales! Said problem, the product immediately after the defect appears insurances take but never to!, REPAIR, or replaced either from the retailer to and from furniture. The couch started completely deteriorating by the Ashley sales associate it would cover urine rips! A warranty, you file a claim UNDER these warranties against defect, the.! Any other store than Ashley instead of these Hollywood Fronts a damaged could! A call at 713-666-3601 call the customer service number within 72 hours, etc denied because they dont cover all... Offered by any retailer or from the So ashley furniture 5 year warranty refund gets to sell shoddy products warranty from Ashley, no!