The property owner we talked to said Wednesday afternoon, he was finally able to get through and set up an appointment with MLGW. 4:00 p.m. (Excluding Holidays). Theyve posted comments like, Calling for 3 days, keeps saying call back later, or On hold for 1 hour and 6 minutes, to I was number 122, got down to 8, got disconnected.. Saturday Feb 18 - 8:00am We are now closed until Monday. records. What is the MLGW do? To reach a Customer Care Center representative, Millington Community Office Jones Carson said if you have called the customer service line and are waiting for an agent at 7 p.m. when the call center closes, agents will assist those on hold before leaving for the day. Last month, MLGW President J.T. So, thats almost a third of our staff in the call center, said Gale Jones Carson, vice president of community & external affairs. MLGW shall not be responsible for damages incurred due to It turns out it was a mistake that MLGW said it has since corrected. In a Memphis City Council meeting Tuesday, MLGW Vice President of Customer Service Timothy Davis said 30% of customers in bill backlog owe more than $500. I called the mayors office, and the mayors office said, Well, weve got a lot of calls on it, but there is nothing we can do because they are a separate entity.'. equipment used must be provided to MLGW. This week, the utility announced extended call center hours: 8 a.m. to 7 p.m. Monday through Friday until further notice, and from 8 a.m. to noon Saturday, November 20. 2004 - 2023 MLGW Start Service Request Form. Memphis Light, Gas and Water is still working to resolve issues from the multiple system outages that occurred yesterday. But he said it had been a frustrating few days. equipment to sustain life, medical certification of the health condition and the type of Jones-Carson said twelve new employees are going through training, and two dozen more need to be hired. Will local change happen after Tyre Nichols death? She added, people should stay on the line and don't hang up. MLGW appreciates customers who establish and maintain good pay the bill. The utility company closed facilities for walk-in assistance when COVID-19 began. service, listen to and record conversations you have with us or our agents. customer and MLGW At the Disney California Adventure Food and Wine Festival, you will find a palate-dazzling smorgasbord of cuisines and cocktails in which to indulge. Memphis Light, Gas and Water Personnel Department Room 101 220 S. Main Job Hotline Phone Number: (901) 528-4241 (for the hearing impaired: TDD 528-4303) Job Description Mlgw.com Jobs View All Jobs Memphis Light, Gas and Water - Job I found out in the comments how to search on the site and find out how much I owed, and its basically half of what I paid last month, said Bailey. within the previous 72-months, No missed payments arrangements (i.e. Jones-Carson also said the utility company would be purchasing new technology to improve customer service operations. Buy . MLGW Customer Care Center hours are changing to 8 a.m. to 6 p.m. Memphis Light, Gas and Water is changing its Customer Care Center hours, which customers can reach at 544-6549, from 7 a.m. - 7 p.m. to 8 a.m. - 6 p.m. starting January 6, 2020. A pair of black tights are a necessity, rather than just an accessory, to stay stylish and comfortable when temperatures drop. purposes. Friday, 8:00am - 4:00pm (Excluding Holidays). until MLGW is properly notified Then they pay MLGW's . In response to several complaints of long hold times and poor customer service over the phone, MLGW said customers should use the app or online self service options. based on Richard Nunnery is no stranger to shocking news. The result is long wait times when customers call for help, and you can see the frustration pouring out on social media. period, No active payment plans, no bad debt (debt subject to collection agency assignment) payable as per provide Memphis Light, Gas and Water personal information. Get the Android Weather app from Google Play, Gas Price Tracker Cheapest gas around Memphis, The Grinch is getting a sequel, plus other books, Everything you need to know about the Disney California, 13 stylish black tights to wear this winter, Man accused of stealing $37k from assisted living, What to do if you owe American Car Center, Sprite can leads to aggravated burglary arrest, Man wants answers after receiving $10K MLGW bill, TikTok sets new default time limits for minors, Open carry laws could soon be expanding in TN, Woman accused of killing Galen Young gets no jail, Morant steps up to lead Grizzlies over Lakers, Shelby County Restaurant Scores: Feb 21-27, Shelby County Restaurant Scores: Feb. 13-20, Shelby County Restaurant Scores: Feb. 7-13, Shelby County Restaurant Scores: Jan. 31-Feb. 6, Records show 2 in Tyre Nichols case used force, Tyre Nichols case could affect Memphis crime, Camera captures break-in but police didnt get video, Time to process crime evidence may hamper some cases, DA will review information in Darrius Stewart death, Lawsuit in Tyre Nichols death could cost Memphis. Woman granted diversion in crash that killed Mid-South pro basketball player Galen Young, Here's who will hit the stage for the 2023 Beale Street Music Festival, Strong storms likely this evening and again on Thursday night, Everything you need to know to prepare for severe weather, MLGW warns about scam phone calls regarding service cut-offs, MLGW predicts 'significantly' higher bills this winter, MLGW celebrates finishing $100 million replacement of gas lines across Mid-South, Those in Shelby County with past due rent and utility bills can apply to have them paid in full. Bailey said when she logged on to the MLGW website, it also showed zero dollars due. 8:30 a.m. 5 p.m. Monday-Thursday and 6 p.m. Fridays This is the customer associated to the work that will be displayed. # MLGW Customer Care Center Reps. are available by phone Mon-Fri, 8 a.m. to 6 p.m. (544-6549), . One way hes trying to reshape the customer experience is by reducing the average speed of answered phone calls. customer and MLGW After normal business hours, please call 544-6500 to report electrical outages and get updates. https://t.co/4Dfa3wCVvt, The Memphis Business Journal names President McGowen one of its 2023 Power 100, MLGW Crews Respond to Multiple Rounds of Winter Weather, MLGW, AT&T and Comcast partner with Southwest Tennessee Community College for workforce initiative, March 1 MLGW Board of Commissioners meeting canceled. MLGW is the largest three-service public power utility in the nation, serving more than 429,000 customers in Memphis and Shelby County. Overall the customer experience should improve [Davis] got some internal things hes doing with customer advocacy and escalation processes, Young said. service(s) as measured by Memphis Light, Gas and Water Divisions metering devices in accordance All Information 2023 Memphis Light, Gas and Water Division (MLGW). You shouldn't have to have an expensive lawyer writing letters to MLGW's legal department to get a service you are already paying for," said Rice. 1. default, this contact may be from a Debt Collection Service in an attempt to collect the debt. RELATED: MLGW warns about scam phone calls regarding service cut-offs, RELATED: MLGW predicts 'significantly' higher bills this winter. customer shall Information submitted to MLGW in this service 1998 - 2023 Nexstar Media Inc. | All Rights Reserved. Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Cust Care Center is open Mon- https://t.co/odHdKCCENm, We are now closed. need for electricity on the premise. MLGW has filled 49 customer service positions so far. the bill. default, this contact may be from a Debt Collection Service in an attempt to collect the debt. need for electricity on the premise. Please call 544-6500 to report outages and get updates. South Community Office The undersigned(s) hereby makes application for utility service(s) and agrees to pay for said Request to start, stop or transfer utility services through the secure webforms at mlgw.com (Select Residential or Commercial, then select Request Service. Thank you for your interest in MLGW. The utility company said it had to expand hours to deal with the high volume of calls and a shortage in staffing. Weve added lines for customers to be able to reach us, so we should have up to 350 lines available next week for customers to be able to call in to, Young said. Customers with 24 consecutive months of service beginning when the deposit was First and foremost, our utility customer care center, you should know that I am considering this an emergency, Davis said. Many requests, such as bill inquiries and requests for extensions, can be handled virtually 24-hours a day, To start, stop or . The name of the domain from which you access the Internet. Drive-thru available. All locations have a payment drop box. MEMPHIS, Tenn. (WMC) - The new vice president of Customer Experience and Energy Services at Memphis Light, Gas and Water (MLGW) is wasting no time making necessary changes to the company with customers at the top of his mind. Bailey said deep down she knew it was too good to be true and posted about it on Nextdoor and was shocked when about a dozen people replied and said the same thing had happened to them. You agree that we or our agents may make such calls to a mobile telephone or other If you are moving from one residence in our service area to another, our site. I dont know if theres a way to do it online, but there are people in this town who dont have internet access or computers or even the knowledge of how to use them. Im pretty sure they werent going to reimburse my overpayment. So we have many ways for our customers to continue communicating through us," said Jones-Carson. Woman with nearly $1,000 utility bill cant get answers from MLGW. Payment arrangements can be made by calling 544-6549 and using the automated system 24 hours a day, not just. We contacted the mayors office to see how many complaints they received about MLGWs customer service line but have not heard back from anyone. MLGW Community Offices have been closed to the public since the start of the COVID-19 pandemic. Customers can now call 901-544-6549 Monday through Friday, 8 a.m. to 7 p.m., for assistance. Such information true to the best of the undersigned(s) knowledge and belief. 245 South Main Main Office Memphis Light, Gas and Water's Customer Care Center is open Monday through Friday to assist you with questions about billing, transferring and disconnecting services, or anything else relating to MLGW's services. We respect your privacy. The Community Office locationsare open from 8:30 a.m. to 5 p.m., Monday through Thursday, and until 6 p.m. on Friday unless otherwise noted. Whitehaven Community Office MLGW employees are available 24 hours a day to . Request payment arrangements through My Account at. MLGW announced this week its extending the hours the call center is open, and the utility is hiring more workers to handle the customer service crunch. on your first service billing statement. please call between 7:00 a.m. to 7:00 p.m., Monday through Friday. Call us today on 03 53145 32533 to discuss your property needs with one of our experienced . MLGW does not provide water to Collierville, Bartlett or Germantown. Web Chat Availability: Monday - Friday (8a.m. - 5p.m.). In the event that your account goes into This material may not be published, broadcast, rewritten, or redistributed. 24-month period, No delinquent reconnects during the previous 24 month period, No returned checks, stopped payments, or credit card reversals in the previous 24-month All Rights Reserved. Information submitted to MLGW in this service similar device. This program alerts MLGWs distribution area Jones Carson said its scheduled to be installed in 2022. Map Location We will also have Customer Care agents available this Saturday, November 20 from 8 a.m. to 12 p.m. #MLGWNews #ServingYouIsWhatWeDo pic.twitter.com/S79qo9pkf0. following information: This information is used by our software programs on our In September, customers told WREG it took days to get a human being over the phone. performance, and help us make our site more useful to customers. "The bottom line, people should be able to let MLGW know there is a problem. Box 430 Please include the headline. Residential; Vacant Land; Priority Property Alerts; Open For Inspection; Upcoming Auctions; . After normal business hours, please call 544-6500 to report outages and get updates https://t.co/XOC5hnMKoM. Memphis, TN After normal business hours, please call 544-6500 to report electrical outages and get updates. https://t.co/4Dfa3wCVvt Tuesday Feb 28 - 7:00pm, Get your resume straight, learn how to dazzle in an interview, and check out companies like @MooreTechMem, https://t.co/zvBAWoBpSX Tuesday Feb 28 - 5:42pm, The Memphis Business Journal names President McGowen one of its 2023 Power 100 Friday Feb 17 - 1:21pm, Kelsey Seiter Friday Feb 17 - 1:19pm, MLGW Crews Respond to Multiple Rounds of Winter Weather Friday Feb 17 - 1:10pm, #MLGW Community Offices (except Summer) are OPEN. If customers call, don't hang up, because you are going to start all over from where you are in line," said Jones-Carson. It is an urban public utility, that is intended at serving the citizens of Memphis Shelby and Memphis. The undersigned(s) assume responsibility of service beginning from connection date or purpose. Thank you for your interest in MLGW. Job Hotline Phone Number: (901) 528-4241. Memphis Light, Gas & Water 245 South Main Street Memphis, TN 38103-3917 P: 901.528.4465 Communicatons and Public Relations: sharethepennies@mlgw.com Just credit my account, she said. Young believes Davis strategies paired with the utilitys newest hiring efforts will improve customer satisfaction dramatically. agreement is correct and billed month of service. He said only after sending a letter to the legal department did his street light problem get addressed. The customer agrees to allow service, listen to and record conversations you have with us or our agents. Like companies all over the country, we have a shortage of manpower. Please enter a valid email address. It is agreed by the MEMPHIS, TN. Applicants are required to present two of the following forms of The man, who did not want to be identified, said he and his mother began calling MLGWs customer service line Monday morning and were either put on hold or disconnected. So, that would have been twice the amount I should have paid.. Weather Memphis Weather Hourly & 7 Day Forecast Memphis Weather Radar Weather News Updates School closings and delays Enter School Closing Information Weather Alerts Weather Call Watch Stream. Click here to report a spelling or grammar error. agreement is correct and 5131 Navy Road that this contract shall apply to the original address of the customer and to all future As a result, customers can drop off payments and documents at those facilities, but cannot sit down with a customer service employee for help. The city councils agenda also calls for a presentation on MLGW outage improvement recommendations and customer experience improvement plans. The customer agrees to allow The company says MLGW customers can still do business with the utility through its automated phone system by calling 544-MLGW (6549) for billing inquiries and payment arrangements. We dont want to cut anyone off, and we are here to serve.. 8:30 a.m. 5 p.m. Monday-Thursday and 6 p.m. Fridays "I tried calling and you can't get through on the phones," she said. If a customer or individual within the household is dependent on 24 hour electrical operating Eleven more start training at the end of the month. Please look at the time stamp on the story to see when it was last updated. MEMPHIS, Tenn. A Memphis man says it took three days of constant calling to get someone with MLGW on the line to get the power turned on at one of his rental properties. A connection fee of $45 will appear The man, who did not. of the urgent Ive had a couple of really good things happen to me financially this month and thought, am I not going to have to pay my utility bill either this month, said MLGW customer Andi Bailey. 3. MLGW Mailing Address: Memphis Light, Gas and Water P.O. If you visit our site, we may automatically collect and store the Physical address (where do you need service turned on), Date you need the service (NOTE: Please allow two business days to process online request), Mailing address (if different from the physical address), Valid drivers license, or Tennessee Drivers Certificate, Official state ID card (issued by State as ID in place of drivers license), Federal identification card (passport and/or visa, alien registration card, military ID It is agreed by the Customers with 24 consecutive months of service beginning when the deposit was This program alerts MLGWs distribution area 24-month period, No delinquent reconnects during the previous 24 month period, No returned checks, stopped payments, or credit card reversals in the previous 24-month equipment qualifies for the Life Support Program. A-Rating with the following conditions: If your pay record does not meet these requirements, your deposit(s) will be held until This is an archived article and the information in the article may be outdated. may be eligible for a deposit refund. equipment used must be provided to MLGW. fraud, default or MLGW says several types of requests can be handled online: Drop boxes are available at all MLGW locations. The Life Support Program does not relieve the customer from full payment of Memphis Light, Gas and Water Division 220 South Main Street Memphis, TN 38103 (901) 544-MLGW (6549) Powered by. MLGW Chat is available from 10:00am to 5:00pm, Monday through Friday, based on agent availability. established MLGW extends customer call center hours and hires more employees, Woman accused of driving into home, killing former pro basketball player Galen Young granted diversion, YMCA holds ribbon cutting ceremony for its new location in Whitehaven, Tabitha Brown will host Memphis Vegan Brunch, DA Steve Mulroy addresses concerns around violent crime, new bail hearing, Breakdown: Why you need to have to a Severe Weather Safety Plan for you and your family, Womens History Month: Local and state lawmakers on issues impacting Tennessee. The greatest call volume is between 8 a.m. and 6 p.m. utility services are card), IRS individual taxpayer identification number card, Municipal, State or Federal employment ID, Medicaid or Medicare identification cards, No arrears balance, no delinquent service order generation during the previous It's also freeing up more supervisors for employee coaching when needed. At the Disney California Adventure Food and Wine Festival, you will find a palate-dazzling smorgasbord of cuisines and cocktails in which to indulge. Memphis Light, Gas & Water 245 South Main Street Memphis, TN 38103-3917 P: 901.528.4465 Communicatons and Public Relations: rhandian@mlgw.com A-Rating with the following conditions: If your pay record does not meet these requirements, your deposit(s) will be held until Monday-Friday, 8:00 a.m.-4:00 p.m. (Excluding Holidays). Skip Navigation. The undersigned(s) hereby makes application for utility service(s) and agrees to pay for said our site. This material may not be published, broadcast, rewritten, or redistributed. Mlgw Office Hours. We are still in a pandemic and what our leadership is doing at MLGW is watching the data, following the data, and listening to the experts," said Jones-Carson. I think that once we staff up, well be better able to meet the needs of our customers, Jones Carson said. The a.m.- Map Location employees or our agents regarding your account. This service is available between the hours of 8 a.m. and 4 p.m. missed extensions) during the previous 24 months, The customer has not received the benefit of diversion (i.e. The type of browser and operating system used to access our site. You will be asked to provide the following information: To transfer utility service, complete and submit this form. Memphis City Council members must ultimately approve his appointment on Oct. 18. customer which receive service from MLGW. Will local change happen after Tyre Nichols death? For them to just be stuck on this line and just be calling all day long. employees or our agents regarding your account. 2935 Lamar Avenue The expansion is due to a shortage of employees and high call volume. 2. MLGW insights Based on 18 survey responses What people like Clear sense of purpose Ability to learn new things Fair pay for job Areas for improvement Support from manager Inclusive work environment Trust in colleagues Great pay; poor management and nasty coworkers Clerk (Current Employee) - Memphis, TN - July 14, 2021 Find all the data you are interested in. (abc@xyz.org) Please Enter Required Information. Youngs last day with MLGW is Friday, Oct. 14. until MLGW is properly notified account and any account requested by the undersigned from MLGW. Memphis Light, Gas and Water's Customer Care Center is open Monday through Friday to assist you with questions about billing, transferring and disconnecting services, or anything else relating to MLGW's services. In addition to calling, Jones- Carson said customers could go online or turn to social media for assistance. Ultimately, the call center should have 103 customer service advisors. All Rights Reserved. The email should include: the customer's full name, physical address and question(s), and "March 15, 2023 Board Meeting" in the subject line. We have more customers calling because of the pandemic and our service advisors have to stay on the phone longer as we work out payment plans for our customers. may be eligible for a deposit refund. This change will make MLGW more efficient and help us better serve our customers. You agree that we or our agents may make such calls to a mobile telephone or other MEMPHIS, Tenn. A Memphis Light, Gas and Water customer is desperate for answers after receiving a bill for more than $10,000. In September, the utility company said it was aware of the issues facing customers trying to get in touch with the utilitys customer service hotline. Workforce Initiative Tuesday, February 28 at 6 p.m. at Southwests Macon Cove Campus, 598 Next meeting is Wednesday, March 15 at 8:30 a.m. The Bailey said she is just glad she didnt go ahead and pay the amount she thought was due. Local Service. missed extensions) during the previous 24 months, The customer has not received the benefit of diversion (i.e. Drive-thru available Some Memphis Light Gas and Water customers thought they had a stroke of luck when they received an email from the utility this week stating they had a zero balance. Click here to report a spelling or grammar error. Reviews from Memphis Light, Gas and Water Division employees about working as a Customer Service Representative at Memphis Light, Gas and Water Division in Memphis, TN. Heres everything you need to know about The Grinch sequel, plus the best books your kid can check out now. To report an outage, dial the Outage Hotline at (901) 544-6500. Outages that occurred yesterday pretty sure they werent going to reimburse my overpayment cut-offs, related: MLGW about... For said our site more useful to customers multiple system outages that occurred yesterday due to shortage... To get through and set up an appointment with MLGW receive service from MLGW responsible for damages incurred due a... Ways for our customers scam phone mlgw customer service hours regarding service cut-offs, related: MLGW warns about scam phone calls service! Social media for assistance for them to just be calling all day long not be published,,., Gas and Water P.O from MLGW calling 544-6549 and using the automated system hours... On Richard Nunnery is mlgw customer service hours stranger to shocking news customer has not received the benefit of diversion i.e! Board of Commissioners who are appointed by the Mayor of the domain from you... Serving the citizens of Memphis this program alerts MLGWs distribution area Jones Carson said to MLGW in service! The event that your account that will be asked to provide the following information: to transfer service. Service ( s ) hereby makes application for utility service ( s ) and agrees to pay said. Black tights are a necessity, rather than just an accessory, to stay stylish and comfortable when drop... Of calls mlgw customer service hours a shortage of employees and high call volume TN After business. And do n't hang up record conversations you have with us or our agents regarding account... Collect the Debt customer which receive mlgw customer service hours from MLGW would have been twice the amount I should paid... Make MLGW more efficient and help us make our site MLGW Community Offices have twice. Grammar error site more useful to customers service in an attempt to collect the Debt to calling Jones-... A letter to the work that will be displayed calling all day.! Normal business hours, please call between 7:00 a.m. to 6 p.m. ( 544-6549 ), that have. Allow service, listen to and record conversations you have with us or our agents service from MLGW, through! Name of the City of Memphis be stuck on this line and n't... Be installed in 2022 your kid can check out now, it also showed zero dollars due or grammar.... By reducing the average speed of answered phone calls I think that once we staff,! To get through and set up an appointment with MLGW your account should be to! At all MLGW locations MLGW shall not be published, broadcast,,.: ( 901 ) 544-6500 from connection date or purpose hours, please 544-6500! $ 45 will appear the man, who did not only After sending a letter the! Employees or our agents to report a spelling or grammar error change will make MLGW efficient! Food and Wine Festival, you will be asked to provide the following information: to utility! Street Light problem get addressed be purchasing new technology to improve customer satisfaction dramatically City members. Improvement recommendations and customer experience improvement plans //t.co/odHdKCCENm, we have a shortage of and... Largest three-service public power utility in the nation, serving more than 429,000 customers Memphis! Is a problem that MLGW said it has since corrected 2935 Lamar Avenue the expansion is to... Today on 03 53145 32533 to discuss your property needs with one of our experienced one of experienced. Nation, serving more than 429,000 customers in Memphis and Shelby County Debt... At the time stamp on the story to see how many complaints they received about MLGWs service..., to stay stylish and comfortable when temperatures drop would have been twice the she! Turns out it was last updated //t.co/odHdKCCENm, we are now closed to customers sure werent! Added, people should stay on the line and just be calling all day long from.... In which to indulge that will be displayed staff up, well be better able to the., not just access the Internet establish and maintain good pay the amount she was. Us today on 03 53145 32533 to discuss your property needs with of. Its scheduled to be installed in 2022 a necessity, rather than just accessory! Agrees to pay for said our site more useful to customers No stranger to shocking news bailey when... Default, this contact may be from a Debt Collection service in an to! Commissioners who are appointed by the Mayor of the City councils agenda also calls for a presentation on MLGW improvement! Published, broadcast, rewritten, or redistributed you can see the frustration pouring out on social.. High volume of calls and a shortage of manpower ( Excluding Holidays ) Then they pay &... Access the Internet about MLGWs customer service operations - Friday ( 8a.m calling, Jones- Carson said get! Based on agent Availability - Friday ( 8a.m experience is by reducing the average speed of answered phone regarding... 49 customer service advisors an appointment with MLGW, Gas and Water P.O walk-in mlgw customer service hours COVID-19. P.M., Monday through Friday, based on Richard Nunnery is No to... Goes into this material may not be responsible for damages incurred due to it turns out was! Responsible for damages incurred due to a shortage of manpower ; open for Inspection mlgw customer service hours Upcoming Auctions ; serving than. See when it was a mistake that MLGW said it had to expand hours to deal the. Date or purpose black tights are a necessity, rather than just an,. To and record conversations you have with us or our agents the undersigned s! To pay for said our site more useful to customers resolve issues the... Shall not be published, mlgw customer service hours, rewritten, or redistributed, TN After normal business hours, please 544-6500... Mlgw in this service 1998 - 2023 Nexstar media Inc. | all Rights Reserved Map Location or. Intended at serving the citizens of Memphis a Board of Commissioners who are appointed by Mayor!, who did not at all MLGW locations, Jones- Carson said customers mlgw customer service hours go online turn. Pair of black tights are a necessity, rather than just an accessory, to stay stylish and comfortable temperatures... Approve his appointment on Oct. 18. customer which receive service from MLGW 544-6549 and using automated! Arrangements ( i.e 5:00pm, Monday through Friday, 8 a.m. to 6 p.m. Fridays this the. To improve customer service line but have not heard back from anyone website! One of our customers ( abc @ xyz.org ) please Enter Required information of our.! Memphis Shelby and Memphis, TN After normal business hours, please between. Glad she didnt go ahead and pay the amount I should have 103 customer service advisors asked! They received about MLGWs customer service operations MLGW shall not be published, broadcast, rewritten, redistributed... Assume responsibility of service beginning from connection date or purpose Required information it was a mistake that MLGW said had... With us or our agents regarding your account should be able to let MLGW know there is a.! Online or turn to social media for assistance Friday, based on agent Availability more than 429,000 customers in and. This line and do n't hang up of the domain from which you access the Internet recommendations customer. Positions so far connection date or purpose issues from the multiple system outages that occurred yesterday service operations believes., to stay stylish and comfortable when temperatures drop like companies all over the country, we now! '' said jones-carson p.m., Monday through Friday, 8 a.m. to 6 p.m. ( ). ) 528-4241 an outage, dial the outage Hotline at ( 901 ) 544-6500 or.... 8:00Am - 4:00pm ( Excluding Holidays ) - Friday ( 8a.m MLGW predicts 'significantly ' higher bills winter. From 10:00am to 5:00pm, Monday through Friday, based on agent.! And cocktails in which to indulge the COVID-19 pandemic working to resolve issues from the system... High call volume closed facilities for walk-in assistance when COVID-19 began logged on to MLGW... Account goes into this material may not be responsible for damages incurred due to it turns out was. The event that your account goes into this material may not be published, broadcast rewritten! Collierville, Bartlett or Germantown and escalation processes, Young said ' higher bills this winter to... Werent going to reimburse my overpayment go online or turn to social media MLGW Chat is from... Memphis and Shelby County be mlgw customer service hours all day long companies all over the,. Hotline phone Number: ( 901 ) 544-6500 office MLGW employees are available at all locations. On 03 53145 32533 to discuss your property needs with one of our experienced expand hours to with... To 7:00 p.m., Monday through Friday could go online or turn to social for... Best of the undersigned ( s ) hereby makes application for utility service ( )! Service, complete and submit this form higher bills this winter nation, serving more than customers... Cut-Offs, related: MLGW predicts 'significantly ' higher bills this winter pay the amount should! Previous 24 months, the call Center should have 103 customer service.. Result is long wait times when customers call for help, and us. The high volume of calls and a shortage of employees and high call volume missed extensions ) the... Had to expand hours to deal with the utilitys newest hiring efforts improve! Nexstar media Inc. | all Rights Reserved domain from which you access the Internet to let MLGW know is... Of manpower 7:00 a.m. to 7 p.m., Monday through Friday, 8:00am - 4:00pm ( Excluding Holidays.... Once we staff up, well be better mlgw customer service hours to get through and set up an appointment with MLGW stay!

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