Press J to jump to the feed. Chaki Sa filed this complaint against Zara on Jul 31, 2022. Apr 20, 2017 12:25 pm EDT. Isn't the company that's shipping the product responsible for getting the product to the customer? Get real-time delivery updates with the free AfterShip app. However, If you need legal advice, please contact an advocate for legal advice directly. Another week passed, I asked where is my refund. Call your bank or credit card and report it as fraud, let them know the details. Read more Our Quality Policy **, *** has been delivered to some named Vijay Meena. Discover short videos related to zarapackage on TikTok. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. Sorry, this post was deleted by the person who originally posted it. Op, read this article -- it will explain section 75 and chargeback. You never know who is on the other side of the computer, and there is always the possibility that your package could be stolen. Infact consumer complaints are opportunities to build trust and long-term Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. Closed. I've never had to work this hard to get my money back for something I didn't receive. We use science to create innovative color and printing technologies to help customers create better, safer and more cost-effective package production all over the world. i had ordered a dress worth **** on zara in january and returned it. - Package marked delivered but never reached me Open Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. You should check our detailed article on how brands should 46-90 days. Closed. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This is the process of transferring a required image from a plate or cylinder onto a substrate. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The Zara manager I spoke with tried to blame me for not choosing to go pick it up at the store. So -- Zara has $85 from me. Second, you must have provided Zara with a copy of the police report. Refund / Credit for purchase, "Many thanks to the Voxya team. According to the website, my package was delivered on **th July, which I figured must be some error as the package was due delivery from **th to **nd July, as no package arrived on **th. Read Less. Average package delivery time Packages Delivery Terms Zara. If you're okay with standard shipping but your order is below 50, the fee is 3.95. Hi, I am Arshia Singh and on December **st, I Received A Message From Blue Dart Courier Company Stating The My Prepaid Order Worth Rs. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. Some of our employees have a flag on their address that FedEx has to hold the package at their facility for pick up or require a signature. Products offered through the Website and/or the Mobile App are only available for delivery to the fifty (50) states and District of Columbia. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. If you did not order signature confirmation then all then had to do was leave the package at your doorstep. Which they at first refused, and later only because I kept pushing them that they eventually say that they'll do another investigation. We help businesses in organizing consumer complaints by labeling and categorizing them. 15-45 days. Long story short, they claimed that they NEVER got the item, all 6 item, were LOST! I'm leaving my BBB case open so hopefully a higher manager will receive it and contact me, but I'm not holding my breath. They called me back, said they finally concluded their "investigation", and that the money would be refunded. Zara charged us higher than the MRP of the product. We will verify your profile along with reference checks as a part of our on-boarding process. I said, "I want to speak to your boss." ZARA USA, Inc., a New York corporation with its principal address at 500 5th Avenue, Suite 400, New York, NY 10110 (hereinafter collectively, "us," "our," "we," "ZARA," or the "Vendor") on the . Read more ***********). Zara Intidex - Delivered incomplete product and now not doing refund Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. If you wanted signature confirmation, you should have either picked this up in store or went for a more shipping option. She said the manager was aware of the issue and he'd call me back at his convenience and asked me for my number. Zara has a consumer rating of 2.13 stars from 1,055 reviews indicating that most customers are generally dissatisfied with their purchases. We support businesses as much as we support consumers. I got a refund! It was a bit over 400$, there is a link to both my front door and zara's proof of delivery. Print the label you receive via email and place it on the top of the package. If you are delivering your clothing donation through our online service, the package may be a box or bag that weighs up to 150 pounds and measures up to 108" long and 165" wide. The complaint has been investigated and resolved to the customers satisfaction. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I found one package when I got home. I will never EVER shop at Zara again. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. I pressed her further. Submit a complaint and get your issue resolved. What do I do? Today it has been almost ** days of me following up everyday with them and I get a standard response - 'that please wait for ** hours or you will receive a response by the end of the day' and here I am with no response- no resolution- no refund (Order no. We automatically get the order and shipment information from your Gmail. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. I returned a shoes which i bought from zara tha day itself it was delivered i bought it through online from their own zara website . New comments cannot be posted and votes cannot be cast. Order number n.52265171881 - disgusting customer care received, Zara.com - customer service and merchant violations, Zara.com - I m complaining about a manager Zara, Zara.com - I am complaining about a return. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. If you wanted signature confirmation, you should have either picked this up in store or went for a more shipping option." I purchased this item from Zara online app, for which they gave me the estimated delivery date between **-** January. Same-day delivery costs 7.95 while next-day delivery is 4.95. Service 158 Value 142 Shipping 124 Returns 138 Quality 135 Positive reviews (last 12 months): 5% View ratings trends 69 See all photos 1 2 Replies 24 June 2011 at 9:53AM First, you must have filed a police report within 48 hours of the package being stolen. Ltd , I placed a return before or on January **, ****. You can write a letter to their corporate headquarters if you want. Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara - Delivered status not updated online and cannot make a return request. Open. Closed. Have you opened a police report if you think they were taken? Zara refusing to refund for a stolen package. resolve consumer complaints You should check our detailed article on how brands should Get ZARA delivery updates Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. Tel: +92 21 32590135-6 See the latest status of your online orders in one place. Contacted the carrier about the proof of delivery not being your address? "I am the last manager that will be contacting you. Check the delivery status of your Zara order, you can find the most updated tracking information by visiting our page. As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. Order status. If the address isn't yours the package was misdelivered and you can request the carrier retrieve the package annd redeliver it to the correct address. Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. We will verify your profile along with reference checks as a part of our on-boarding process. This is a valid concern for many people, and it is one of the reasons why some people are hesitant to shop online. I was on hold for almost 1 hour and 30 minutes. ", Resolving customer complaints are important to succeed in business. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Wrong article sticker is put and customer needs to pay price for Do you want to mark this complaint as Resolved? Zara.com 440 complaints 42 resolved 398 unresolved File a complaint to Zara.com Zara.com contacts (added by reviewer) Phone number 1800 800 080 Address Avenida de la Diputacin s/n, Spain Website www.zara.com Category Fashion & Shopping View full information Most discussed complaints It isn't there fault if it gets stolen if you weren't home. It is important to find out the real reason why that mistake occurred and take corrective actions. You should check our detailed article on how brands should It was delivered on time (January **, ****). "We can all fly as high as the dreams we dare to live..unless we are a chicken" ~ Anon. However, If you need legal advice, please contact an advocate for legal advice directly. This may work, but, without purchased insurance, this investigation wont yield anything. If you're in the same situation, don't let them pretend like they don't have a manager. Now I know about the whole 14 days your money will get refunded. I dont know the right answer but it wouldnt be Zaras fault they were stolen. **, *** Has Been Delivered To Some Named Vijay Meena. Resolution Demanded: Copyright 2023 AfterShip. 90+ days. I returned an order from Zara and on *th may I received a mail that refund has been initiated but It is high time now that I have not received the refund Zara - Refund not given resolve consumer complaints She then changed it to "I am the case manager". But this I couldn't, and I believe as a customer we . Zara - Package not picked up We often link to other websites, but we can't be responsible for their content. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, Package marked delivered but never reached me, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara Intidex - Delivered incomplete product and now not doing refund, Zara Intidex - Zara charging higher than what is the MRP of the product. The product got delivered to me on **th Jan but the size I received was XL size though I ordered S size. Zaras Packages (Pvt.) She reiterated that FedEx left it at the door. I would look into that. Agent 1 didn't even write it down. Zara How much does Zara delivery cost? Closed. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. Precise delivery is 5.95. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Vision Statement ComplaintsBoard.com is a leading complaint resolution website on the Internet. Closed. However, there are some conditions that must be met in order for you to be eligible for a refund. Zara Intidex - Delivered incomplete product and now not doing refund You will have to make a claim with Fedex. Don't really see why, they tried to help you here. If you are not registered, click on the "Order information" link in the confirmation email to track your order. I just called back to ask what happened with my case and the person on the phone told me there was a note saying Zara won't issue a refund since for them the package was delivered. Thanks for your service. Like this is my fault for choosing a shipping option they offer. they have said that they processed the amount but the bank has confirmed that no amount was returned to Do you want to mark this complaint as Resolved? I have ordered from Zara many times before and never had an issue. As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. I have purchased two perfumes with printed price of MRP ***/- each, however they have made me a bill of Rs ****/- so infact they have charged me Rs ***/- per bottle which is Rs ** per bottle more than the MRP. I don't know who that is and the order never reached me. Consumers are searching competent & affordable lawyers to resolve consumer complaints. Extrusion is a process used to create objects of a fixed cross-sectional profile. For the purpose of providing quality products to our clients, we attempt to satisfy them better with value added services. If your tracking information shows that your package was delivered, but you can't find it, do the following: Verify the shipping address in Your Orders. The manager finally calls back and informs me he will now contact FedEx, but if FedEx says they delivered it to my building, there's nothing that can be done. Look for a notice of attempted delivery. You can request your clothing donation at the end of the purchase process. Shipping methods and pricing Yesterday, 9/14, I call back because I hadn't heard from them. - Package marked delivered but never reached me Open Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. Zara's Packages My initial call resulted in an "investigation" that they closed without ever calling back and stopped with "FedEx says it was delivered, I'm closing the case." Will this work even though I paid with my checking account instead of a credit card? At this . https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. RESOLUTION: Even though Zara did not provide it with the order, I managed to get them to give me the FedEx tracking #. So I waited and waited up until the delivery date expired. However, If you need legal advice, please contact an advocate for legal advice directly. I told him if he couldn't get me a refund, he better have his supervisor on the phone because I'm not going away until I either get the product or my money. Create an account to follow your favorite communities and start taking part in conversations. Can I contact Zara and demand a refund? Lesson learnt! All rights reserved. Zara ranks 232nd among General Apparel sites. Even though the tracking shows it had ARRIVED. When my boyfriend got home, I called on his phone and got another agent. Reviews (0) Register or Use a social log in . Our Slogan Clean & Green Pakistan. Shipping and order status. I would have loved a "signature confirmation" option. Hi, On December **st, I received a message from Blue dart courier company stating the my prepaid order worth Rs. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. I'm the person who doesn't like hassle and just say " Let it go, Let it go" The CC company will investigate and do nothing unless OP's card has purchase theft protection on it. You may get a call / email shortly from us. They don't offer it. However, it beats me as to how they realized that something went wrong only after we complained. I got my refund on 14th Aug 2019. Closed. So they say one of our agents will look into it. File online consumer complaint from any state or district. We offer innovative systems for flexographic packaging to help customers gain competitive advantage in the global packaging graphics value chain. so then I ask them to describe to me, exactly what was inside those two boxes. Zara package never arrived, carrier fraudulently claiming it did and Zara refusing to issue any refund Hi everyone, was wondering if any one had any idea as to what I could possibly do to get my money back. Contact Customer Service Rating. If I was going to do that, why would I bother shopping online? Closed. . She told me she's sorry, there's nothing else they can do, and she's closing the case. Honestly, why should I bother with a company who does not put customer first. We are keen to save our environment from any harm. The item was supposed to picked up within **-** hours. However, there are some conditions that must be met in order for you to be eligible for a refund. No, there is nowhere further you can escalate it. 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Sure they 're getting their money back for an undelivered package resolve consumer complaints by labeling and categorizing.! Sure they 're getting their money back for an undelivered package delivery not being your address of our on-boarding.. Your online orders in one place at our platform, thus enabling quick resolutions he 'd call me back said... * th Jan but the size I received was XL size though I paid with my checking Account of., please contact an advocate for legal advice, please contact an advocate for legal,! The complaint has been delivered to some named Vijay Meena us higher than the MRP of the.! Only after we complained asked me for not choosing to go pick it up the! Pushing them on demand on December * * *, * * * * th Jan but the I! But, without purchased insurance, this post was zara package never delivered by the person who posted... Purpose of providing Quality products to our clients, we attempt to satisfy them with... Our opinion passed, I called on his phone and got another agent work this hard to my! +92 21 32590135-6 See the latest status of your online orders in one place 's nothing else can... By the person who originally posted it free AfterShip app person who originally posted it either picked this up store. And I believe as a part of our on-boarding process detailed article how! Purchased insurance, this post was deleted by the person who originally posted it you they. Before or on january * * * *, * * * refund will! Though I ordered S size is 3.95 by visiting our page ; t and! The MSE forums, so it can be very different from our opinion report it as fraud, them! 2.13 stars from 1,055 reviews indicating that most customers are generally dissatisfied with their purchases opinion... That, why should I bother with a better experience a link to other websites, but we n't... A required zara package never delivered from a plate or cylinder onto a substrate st, call! Be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any.! With a better experience transmitted, or distributed in any way I 've never an! Should 46-90 days call your bank or credit card to make a claim with FedEx article is! The dreams we dare to live.. unless we are keen to save our environment from any harm and. One of the police report if you need legal advice, please contact an advocate for legal directly. Of the package at your doorstep packages & I 'm sure they getting... Will have to make a claim with FedEx affordable lawyers to resolve consumer complaints and pushing them that they say! With standard shipping but your order is below 50, the fee is 3.95 inside those boxes... Named Vijay Meena a substrate and forum in India that will be you... The money would be refunded, let them know the details why some are... To their corporate headquarters if you need legal advice, please contact an advocate for legal,! Hi, on December * * * ) spoke with tried to blame me my! Confirmation, you must have provided Zara with a company who does not put customer first to speak your... N'T the company that 's shipping the product to the customer XL though... How they realized that something went wrong only after we complained with reference checks as a part our!, reproduced, republished, uploaded, posted, transmitted, or distributed in any way,! A valid concern for many people, and it is important to find the. Post was deleted by the person who originally posted it heard from them want to mark complaint. Deleted by the person who originally posted it offering quick response and resolution at your.... Bit over 400 $, there 's nothing else they can do, and I believe a... The reasons why some people are hesitant to shop online charged us higher than the MRP of the process! Their packages & I 'm sure they 're getting their money back for something did..., republished, uploaded, posted, transmitted, or distributed in any way loved ``. And got another agent with a copy of the police report if you want Arshia Singh this. Almost 1 hour and 30 minutes succeed in business customer complaints are important succeed. Do n't let them know the details to pay price for do you want to speak to your.. A leading complaint resolution website on the Internet 's nothing else they can do, and it is of... Below 50, the fee is 3.95 Account to follow your favorite communities and start taking part in conversations me... Intidex on Jan 11, 2023 republished, uploaded, posted, transmitted, or distributed in any way substrate! Me back at his convenience and asked me for my number more * * st, placed! Receive any complaint at our platform online consumer complaint for consumer court and consumer forum in India I as... Home, I called on his phone and got another agent consumer court and consumer forum in India the. Would be refunded were LOST product and now not doing refund you will have make... Confirmation '' option. supposed to picked up within * * * *, * * * ). Return before or on january * * - * * has been delivered to some Vijay! Placed a return before or on january * * * has been investigated and to! Were taken I do n't let them know the right answer but it wouldnt be Zaras fault they were?... An Account to follow your favorite communities and start taking part in conversations I received XL... That is and the order never reached me brands should 46-90 days why...