My Offers membership card - offering discounts and savings from hundreds of retailers; Support with . During the evening peak, participants reduced their consumption on average by 0.7kWh. If you're struggling to pay your bills, fill in our Financial Assessment form and we'll direct you to different support and schemes that may be available for you. Registered office: UK House, 5th floor, 164-182 Oxford Street, London, W1D 1NN. This applies to those that live in London, the East or South East of England. Your letter will say if you will receive a rebate automatically or if you need to call the WHD helpline by 28 February 2023 to confirm your details. It also includes building work needed to make adjustments to your home, such as having railings or ramps fitted. Hey I'm Constantine, welcome to Octopus Energy! Letters are due to be sent to qualifying customers between November 2022 and mid-January 2023, confirming that they are eligible for the rebate and any next steps. If you are planning on upgrading your home, check out the Affordable Warmth and ECO schemes where you could get financial help and grants to cover these costs. You can also tell us if you dont speak English, and choose a preferred language (were proud to say our specialists speak over 40 different languages). Octopus Energy have won multiple awards for their 100% green renewable energy supply and first-class customer service. To be able to apply, you need to live in Scotland and get means tested benefits. Next week Ofgem will confirm the price cap on what energy suppliers . So far we've given specialised support to over 100,000+ customers. You receive any Income-related benefit which includes either: Carers Premium and Carers Allowance (for someone within the household), Attendance Allowance (for applicant or their partner), You hold a Maternity Exemption Certificate (MATEX), You hold a Medical Exemption Certificate (MEDEX), Are exempt from prescription charges (only for customers in England) or hold an HC2 certificate, You hold a valid war pension NHS exemption certificate and the prescription is for your disability, You're aged 62 and over (OR receive any pensioner premium), You're disabled or someone else within the household has a disability, You have a dependent child under 5 (dependent child who normally resides with the applicant), You have a dependent child aged 5 16 (dependent child who normally resides with the applicant or under 18 if in full time education (dependent child who normally resides with the applicant), You receive the limited capability for work element of Universal Credit. Smart Prepayment customers will have the discount applied as a credit to their meters. The WHD scheme has changed for years 2022 / 2023. There's also lots of information about this on the government's Energy Bills Support Fact Sheet, and you can check here for regular updates. If you think youre in the core group and havent received a letter, call the Warm Home Discount team on 0800 917 1003 to make sure you get your discount. has recommended 5 years in a row. This is help we're giving our own customers, in addition to government support. It is part of Octopus Group, which is a certified BCorp. Both investors back businesses that drive sustainability, promote green energy and tackle climate change. When an energy company exits the market, its customers will usually be transferred to a new supplier as part of Ofgems Supplier of Last Resort process. Your payment will be reduced to 0 and you'll go on what we call a payment holiday. We explain the differences from previous years in this article. You can request a safety check if you receive means-tested benefit and either: If you are eligible, click below to get a free gas safety check: If you're having trouble filling the form out, call us on 0808 164 1088 and one of our team members will help you. While you might be getting 140 discount over the winter, have you ever considered where this money is coming from? Customers were emailed and texted in advance to let them know the two-hour slot to turn down. Octopus Energy regularly appears in comparisons as a competitively priced variable tariff. It comes after Britain's third-largest energy supplier said . Join the Priority Services Register. While its a Government-led scheme, different providers have different eligibility criteria, and some dont offer it at all. This payment is only applicable between 1st November and 31st March, and is paid into the same bank or building society account that you receive your benefit payments to. FCA Firm reference Number is 618327. Please People claiming some disability benefits will receive a 150 disability . There are plenty of energy grants and schemes open to help you out if you're struggling.. Finance. Want to know more? Octopus Energy Ltd is a company registered in England and Wales. You should already be getting this if you are meant to be getting it. However, from 2022/23 there are separate Warm Home Discount schemes: one in England and Wales, and one in Scotland. The WHD helpline will opened on the 14th November 2022, and the contact details will be in the letter you are sent, or can be found online here. While most eligible households will receive their rebate automatically, you may receive a letter between November 2022 and mid-January 2023, advising you to contact the helpline to determine if you are eligible for a rebate. If you live in Scotland, are on low income or are in receipt of means tested benefits, or receive tax credits, applications are now open for the Scottish WHD scheme. Its also likely that you could save money by switching providers or making sure youre on the right tariff for you. The application window normally opens in the Autumn but can close at any time if there are no discounts left. To contact us please visit our help centre, Landlords Buildings and Contents Insurance, Disability living allowance for adults (disability benefits). If you have an electric vehicle, you might even want to change your meter type to an Economy 7 to pay less when you charge your car overnight. The eligible low income benefits are: Child Tax Credit that's been awarded based on an annual income of 16,190 or less. the Guarantee Credit part of Pension Credit, if you weren't with Bulb on 21 August 2022 and your old supplier didn't . A reduction could also be applied if there is a disabled person living in . This includes things like emergency alarms, wheelchairs, and specialist beds. All domestic electricity customers will get 400 off their energy bills. Octopus renewable energy All Octopus energy tariffs offer 100% renewable electricity, with energy needs met by clean, green sources like solar and wind power. Letters are expected to be sent to households between November 2022 and January 2023. The scheme is enabled by a new flexibility service National Grid ESO is launching this winter which gives all UK energy suppliers the option to financially reward customers who reduce their electricity usage during times of peak demand. Having the display in a prominent place allows you to see how much energy youre using in real-time monetary terms, making you more likely to switch things off and cut back. Energy suppliers may provide a social tariff for vulnerable customers, which can include people with disabilities. The dips are known as "boost periods" from 04:00 - 07:00 and 13:00 - 14:00. Your letter will say if you will receive a rebate automatically or if you need to call the WHD helpline by 28 February 2023 to confirm your details. Octopus Energy Ltd is a company registered in England and Wales. If youre eligible, youll receive 25 per every 7 day period, with payments made to the same bank account you use to receive your benefit payments. The money is not paid to you - it's a one-off discount on. Registered number: 09263424. In order to provide you with the latest digital energy web services you need to use the latest and greatest web browsers. You don't need to apply, it will be applied to your energy account automatically by your electricity supplier. If this resonates with you, we have a place for you on our journey to Intelligent Octopus is the next generation of green electric vehicle charging. Thousands of Octopus Energy customers have been accidentally undercharged by 99.9 percent due to a technical error and they dont even have to pay a penny back. We're doing all we can to keep tariffs as low as possible for everyone we have the cheapest variable tariff of any large supplier, 50 under the energy price cap. They'll send you a letter letting you know whether: Is based on being in receipt of means-tested benefits or tax credits, which includes: * Households in receipt of Tax Credits must be below a household income threshold, adjusted according to household composition. As well as offering specific support for you, our energy specialists will be there to help faster, will ensure your power is never shut off, and can share important information about different government support available like the Warm Home Discount. These reforms have not been possible in Scotland due to differences in the way data is held, so there is a separate scheme in Scotland. Energy suppliers Overview You could get 150 off your electricity bill for winter 2022 to 2023 under the Warm Home Discount Scheme. This scheme helps people who need it most cover their high Winter bills. Collectively our customers saved nearly 4,000,000 in bills, and 14.3 million tonnes of CO2. A household with typical energy use is currently protected by a 2,500 energy price cap, although this is set to rise to 3,000 in April when support from the Government becomes less generous. In order to provide you with the latest digital energy web services you need to use the latest and greatest web browsers. If youre already a member you can add yourself to the register in the Priority Services section of your account. The 400 will be spread across six months, starting from October 2022. We can offer a number of support options based on circumstances and need, including access to existing schemes, monetary support from the fund, or a loan of a thermal imagery camera to find heat leaks at home. Employment and support allowance (ESA) - up to 117.60/week plus top-ups. Have specific communication needs (such as if you dont speak or read English well). People paying for energy via standard credit, a payment card, or via direct debits will have the amount automatically deducted from their bills over the 6 month period. The only energy supplier Which? If you're an Octopus customer, you can access our Financial Support form here - a quick and simple online tool which asks you a series of questions about your financial situation. Surewise & Surewise.com are trading names of Sure Wise Limited who are authorised and regulated by the Financial Conduct Authority (FCA). Customers who qualify receive a credit towards their energy bills before the 31st March 2023. Interestingly, green energy is actually cheaper than traditional energy (fossil fuels), so Octopus Energy is in a great position to supply cheaper energy to their customers in time - however as energy is a very old industry, energy prices are still linked to fossil fuels, but this should change in future. By doing so, we can make blackouts a thing of the past, and bring costs down for everyone.. Shift your energy use outside the 4-7 pm peak to save money . If you are concerned about your security, you can set a passphrase for our representatives to use to identify themselves (they will always wear an identity card as well). There are a few reasons this might happen: 1. If you were born on or before 25th September 1956, you could receive between 250 600 to help you pay your heating bills on one annual payment in the winter (usually November or December). Most energy suppliers will provide free gas safety checks to anyone who has a disability or health conditions. The suppliers have said the process to transfer customers on to Octopus Energy's systems has star You - or your partner - were in receipt of a qualifying means-tested benefit, or tax credit, as listed in the Low Income Criteria section below, on the qualifying date of the 21st August 2022. To help all of our customers use gas more efficiently at home, we also ran the Winter Workout challenge in last winter and will be running it again winter 2022/23. The BBC explain what the energy price cap is here. However, the firm reassured the customers they don't have to worry about getting slapped with a new bill to reflect the actual amount of gas used, despite the error. The only energy supplier Which? If you are eligible, your electricity supplier will apply the discount to your bill by 31 March 2023. This service is available via telephone only - please call 020 7619 5000, and select the "*" option. To qualify for the Octopus Energy Warm Home Discount, at least one of the below should be true: You receive the Savings Element of Pension Credit only You receive Council Tax Reduction (excludes the 25% single person's discount) You receive Income Support You receive Income-based or Contribution-based Job Seeker's Allowance (JSA) Traditional Prepayment customers will get a voucher they can redeem as top up credit for their electricity meter. *If you think a gas appliance is leaking, call the free National Gas Helpline immediately on 0800 111 999; help is available 24 hours a day, 7 days a week. If your application is successful, the WHD rebate will be added to your energy account, added as credit to your Smart Pay As You Go electric meter or sent to you as energy vouchers from PayPoint, to top up your traditional pre-pay meter, by 31 March 2023. Enter your email address at octopus.energy and catch the chance to enjoy at least 30% Off in February. Under Core Group 1 or Core Group 2, either you or your partner can be in receipt of the relevant benefit or Pension Credit Guarantee Credit, so long as one of you is listed on the electricity bill or account of a participating supplier. OCTOPUS ENERGY has launched a new scheme that uses the UK's incredible wind potential to save up to 350-a-year on household energy bills, Express.co.uk can exclusively reveal. You no longer need to complete an application form from your energy supplier. Even if your new provider does offer the Warm Home Discount, youll have to reapply with them. If your electricity supplier is part of the Warm Home Discount scheme, you'll get the payment automatically if you or your partner receive the Guarantee Credit portion of Pension Credit. Visit the gov.uk page for council tax rebate for more detailed information. Find out more on our Warm Home Discount information page. People who live in houses that are in council tax band A - D. Your council tax band depends on how much your house is worth. Registered office: UK House, 5th floor, 164-182 Oxford Street, London, W1D 1NN. We always strive to provide the most up to date, correct and informative information in all of our webpages, but from time to time, you may spot an error or something you don't agree with. . The list currently consists of more than 80 stores and services divided into 19 categories. To see if your postcode is a Scottish address, you can use the Scottish Postcode Directory (SPD) | National Records of Scotland (nrscotland.gov.uk). Octopus Energy is giving away free electric blankets (The Bauer Professional heated throw is currently available on Amazon for 40) to keep customers warm as gas and electric bills soar to an all time high. The company claimed bills were 50 lower than the UK household average compared to the price it was allowed to charge under Ofgem rules at the time due to the decision. Blackpool There are two groups for this scheme: the Core Group (fuel-poor pensioners), and the Broader Group (fuel-poor customers). This offer also applies to people who receive a means-tested benefit and are at state pension age (or living with someone who is). The supplier has opened a 2.5million scheme to help households who are struggling with soaring energy. Visit the gov.uk page on Warm Home Discount for more info. If you qualify for the Warm Home discount, then you'll get 140 taken off of your electric & gas . You no longer need to apply for the Warm Home Discount through your energy supplier. People who live in houses that are in council tax band A - D should've already received 150 directly to their bank account. However, if youre in the broader group, you might lose out when you switch. If you meet the criteria, youll be placed into one of two groups: the core group or the broader group. Find out how to apply for the Octopus Energy Warm Home Discount 2022/2023 and how to save. This code gives customers 5% off at Octopus Energy. This depends on your circumstances, but you can get between 250 600. The VOA will use the following benchmarks for this: BEIS will match property data from the VOA with means-tested benefits and Tax credit data held by DWP and HMRC. The DWP have all the information they need and your discount should be with you shortly. Between 1st November 2022 and 31st March 2023. Ticket Information for our away game against West Ham United on Sunday, April 16. Instead of cutting off whole chunks of the country if we are short of gas, we can reward people for using less energy at times of peak demand. Octopus Group, a financial services and energy firm, which manages more than $10.7B of funds. You can check the progress of your Broader application on your online account by clicking here. If advised to, it is important that you call the WHD helpline on 0800 107 8002 before the deadline otherwise you will not receive a rebate. You'll complete inspection and testing along with vital maintenance of Electrical and Instrumentation systems on our gas pressure reduction sites, to diagnose electrical problems. Do not use the appliance until it is either safe to do so or if youve replaced it. Octopus Energy told customers in the email: "Don't worry about the gas we've already billed you for: that was our mistake, and we have no intention of re-issuing your bills or trying to charge you for it.. As they say, everything comes with a price, and that price might be heaving to pay over 140 extra across the year. If you are eligible, the energy supplier who supplied your electricity on the qualifying date 21 August 2022 will be responsible for providing the rebate. You will need to contact your new supplier to see if they participate in the WHD scheme and re-apply with them. After the deal, Octopus has 4.9 million customers, making it the third-largest UK energy supplier behind British Gas and E.ON. Direct Debit customers will have their monthly payment reduced by the discount amount. FY4 5ES, The subject matter of this webpage is subject to the opinion of, and factual research carried out by, the author. The UKs third largest energy supplier accidentally charged thousands of its customers just 0.1 percent for the amount of gas they actually used due to an "obscure technical error. You'll get the following discount each month: October - 66 November - 66 December - 67 January - 67 February - 67 March - 67 You'll get the discount in different ways depending on how you pay your energy supplier. There is no need to apply for this scheme, it will be automatically applied to your energy bills. Visit Octopus Energy Group. 2. Octopus Energy is poised to invite 1.4m of its customers with an installed smart meter to take part from Friday this week, and expects about 100,000 homes to sign up for the trial which runs until . This is a one-off discount of 150 off your energy bill, issued . Update your browser for a better web experience, here and all over the internet. MORE+. The scheme will run between November 2022 and March 2023. You can find out whether or not this is the case by looking at the reference number on your letter. The best Octopus Energy coupon code available is GO. You could also try coupons from popular stores like . Energy supplier grants - 1,500. When pensioners who are eligible receive Winter Fuel Payments this winter, they will receive an additional 300 in Cost of Living Payment. In order to provide you with the latest digital energy web services you need to use the latest and greatest web browsers. If you're an Octopus customer, you can access our Financial Support form here a quick and simple online tool which asks you a series of questions about your financial situation. Visit the gov.uk page on cost of living payments for people on benefits for more detailed info. Outside these times there is another price per kWh. The Warm Home Discount | Octopus Energy The Warm Home Discount: 2022 / 2023 updates Energy explained What is the Warm Home Discount (WHD)? Or if you have a registered email on your energy account, your vouchers will be emailed directly from Paypoint from noreply@paypoint.com. You do not have access to www.couponbirds.com. Octopus has invested more than $3.5B in renewable assets across Europe, while its venture's arm has backed UK success stories like Zoopla, Depop, Secret Escapes and SwiftKey. Prepayment customers are people who pay for energy before they use it. Octopus Energy was formed in 2016 with the intention of disrupting the market and providing cheap, green energy for its customers. Each policy is different, depending on whether it covers the self-employed carer, a carer agency or the carers employer. Special offers: saving of 15% Off at Octopus Energy. We've got a clear roadmap that will both drive our performance to the forefront of our industry and support the UK government in achieving their net zero target by 2050. . The scheme is funded by participating energy suppliers (OVO Energy is one of them) and it's . Updated: 9:06, 20 Sep 2022 ENERGY giant Octopus has announced a huge 40million support package to help customers as a fresh bill rise nears. You should check your council tax band on a council tax bill. This replaces the previous scheme where you applied for the WHD (aka the Broader Group Application Scheme). 400 Energy Bill Support Scheme for every household. In the unlikely event BEIS and the DWP have not been able to match a household with any of the data they have available, Households will be contacted in writing. Perfect for those with solar panels or battery storage. Hey I'm Constantine, welcome to Octopus Energy! If you live in England or Wales and are on means tested benefits, and live in houses with high energy costs. There are now two schemes: one for England and Wales, and one for Scotland. For example, if you need short-term support after a stay in hospital. has recommended 5 years in a row, Click here if you live in England or Wales, Click here for answers to questions about the WHD if you live in England or Wales, Click here for answers to questions about the WHD if you live in Scotland, https://www.gov.uk/the-warm-home-discount-scheme, Business, Energy, and Industrial Strategy, Scottish Postcode Directory (SPD) | National Records of Scotland (nrscotland.gov.uk). We created a 2.5m fund when the crisis began, and have continued increasing it throughout the crisis. This helps us to provide our website to you for free as a customer. This places Octopus Energy in 5th place out of the 76 energy suppliers on TrustPilot. All of these are made possible by Octopuss tech arm, Kraken Technologies, which offers a proprietary, in-house platform based on advanced data and machine learning capabilities, Kraken automates much of the energy supply chain to allow outstanding service and efficiency as the world transitions to a decentralised, decarbonised energy system. Registered office: UK House, 5th floor, 164-182 Oxford Street, London, W1D 1NN. You've disabled JavaScript in your web browser. Octopus Energy works with the Warm Home Discount scheme to help their low-income and vulnerable customers with their winter energy bills. If the average temperature where you live is below freezing (zero-degrees c) or forecasted to be below freezing for 7 days. The service, which aims to help balance the grid and lower the UKs dependence on gas, is the largest of its kind in the world. A discount from Government for every household in the UK. The payment is different depending on your circumstances. For people who pay council tax by direct debit, they will get this into their bank account. Council Tax Reduction with a total annual household income of 16,190 or less. If you like Octopus Energy you might find our coupon codes for Nevstudio, Woodgeek Store and Trip.com useful. We encourage you to carry out your own independent research and seek advice where necessary to aid your decision making. It offers liability cover in case of accidental property damage, injuries or legal expenses. 650 for people who receive government benefits. We've blocked your ip address due to previously detected malicious behavior. Octopus Energy currently offer a student discount of 18% off. A means tested benefit is one where the money, and whether you can have it, are based on how much money you make and already have. Energy bill lifeline for millions as Shapps tipped to scrap 3,000 rise in weeks The Ofgem price cap is reducing to 3,280 from April 1, meaning the Government will pay on average 280 a year . If you're on a variable tariff, the energy price cap sets the maximum unit rate and standing charge you'll pay. Get Best Deals, Offers and Sales at octopus.energy. The payment will be made to the households that currently receive the Winter Fuel Payment (see below), paid on top of any other one-off support these households are entitled to. OCTOPUS Energy customers can get up to 500 to help with gas and electricity bills. If youre in the core group, youll still receive your discount if you switch over the winter. This payment is tax-free, and wont affect any benefits you already receive. UK government approves agreement between Bulb and Octopus Energy, providing certainty to 1.5 million customers A deal has been signed confirming Bulb's 1.5 million customers will have a new. If you have not received the rebate by the time you have moved house, you will need to contact your new supplier to see if they participate in the WHD scheme and re-apply with them. If you meet the low income criteria, you also need to meet the new High Energy Costs Criteria. The discount also applies if they live with a young person aged under 18, or someone aged 18 or 19 in full-time education. This is a free support service that ensures that extra help is available for those that are in a vulnerable position. Let us guide you through the Warm Home Discount and find you the right tariff that can also give you an additional 140 from the Warm Home Discount. Hey I'm Constantine, welcome to Octopus Energy! It's a one-off payment that gives you 150 towards your energy costs - if you live in England, Scotland and Wales you can benefit. You'll maintain and repair faults on equipment which is used to calculate the gas energy value that our customers pay for in their bills. 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