Former 911 operator Donna Reneau, who sparked widespread outrage in August for chastising Debra Stevens in her dying moments, still did her job in all of the ways that substantively mattered, officials said in a newly released internal review. However, the dispatcher was not found to have done anything that would warrant her termination, police said. Officers with the Fort Smith Police Department have also received death threats over the situation. An internal. Luke Kenton For Dailymail.com "She called her for help and that's the only reason she called her, was for help," Stevens' mother-in-law, Diane Primm-Smith, told Inside Edition. Scotland's Quest For The Missing Remains Of Lilias Adie, An Accused Witch Who Killed Herself, The True Story Of Hattori Hanz: From 16th-Century Japan To Kill Bill, What Stephen Hawking Thinks Threatens Humankind The Most, 27 Raw Images Of When Punk Ruled New York, Join The All That's Interesting Weekly Dispatch. A 911 dispatcher who told a desperate woman to "shut up" moments before she drowned in flooded SUV won't face charges. Congratulations to Donna Reneau for being selected as the Fire Dispatcher of the Year! Every police officer on duty is busy on other calls. According to a news release from the Fort . I don't know how you didn't see it, you had to go right over it. However, audio of the 911 call documenting the 22 minute exchange between Reneau and Stevens was released August 29, after the dispatcher and police department faced fierce criticism for how Steven's terrified pleas for help were responded to in her final moments. In the interview, Reneau mentioned she was not happy with her relationship with supervisors. The. However, she was once billed by superiors as a dedicated operator who always does an outstanding job, as part of a glowing Facebook post during National Telecommunicators Week in April 2018. - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. Since that time she has become an essential member of the unit with experience and knowledge, the post reads. Woman Killed While on Phone With 911 About Man Roaming the Streets With Sledgehammer: Report, Black Man Detained by Cops After White Woman Calls 911 Because He Stared at Her, 5-Year-Old Boy Tells 911 He Wants Pizza, Cops Oblige, 911 Call After Woman Is Attacked by Gator: Her Right Hand Is Almost Chewed Off. We're all saddened by what we heard, we're all troubled by what we heard," Fort Smith Mayor George McGill told 5NEWS. A woman in Arkansas drowned in floodwaters shortly after getting on the phone with an emergency dispatcher who scolded her for driving during the storm. 'I have worked at the FSPD for almost 5 yrs now and truly care about my job and the people I talk to on a daily basis', Reneau says. I don't know how you didn't see it, you had to go right over it. Is there maybe things we need to look at in our response? Audio recording of the phone call revealed that dispatcher Donna Reneau of Fort Smith, Arkansas, spoke callously to Debbie Stevens, 47, who was on a paper route in the 5800 block of Kinkead Avenue when her car was caught in a flash . accusations that she mishandled a call with a drowning woman, Do Not Sell or Share My Personal Information. When Stevens said she needed to vomit, Reneau hit back saying: 'Well you're in water, you can throw up it's not going to matter. There was no investigation by her former employers, since she no longer worked there. 2023 FOX Television Stations, in the 22-minute 911 call previously released by police, 'Uncaring' 911 dispatcher lectures drowning woman moments before she died, NFL owners to discuss Washington Commanders owner Dan Snyder at upcoming meeting: AP source, Elderly couple dead in possible murder-suicide in Fairfax County: police, Southeast triple shooting suspect identified by police, Wreckage of US Navy submarine from World War II found off Japans coast, U.S. Reneau was on her last day as a 911 operator when the call was made, having turned in her notice two weeks earlier. FORT SMITH, Ark. Until August 2019, Reneau had an extremely stressful job. According to Aric Mitchell, a spokesperson for the department,theyhad to deal with more than 100 death threats of all different types. This advertisement has not loaded yet, but your article continues below. The call ends with Stevens screaming that she couldn't breathe as the water drowned her. In the report, Pitts wrote Reneaus actions wouldnt have merited being fired and that its often necessary to take a stern or commanding tone, or to even raise ones voice when dealing with someone who may be hysterical in a critical incident. Flamingos form CLIQUES with like-minded pals, study finds. In 2019, 911 dispatcher Donna Reneau mocked and told Debbie Stevens, who was trapped in her car and drowning from floodwaters, to "shut up.". Reneau, who had been a dispatcher . Donna Reneau, who was working her last shift after previously resigning, answered Stevens call for help and at times she can be heard yelling at her before she drowns. Bettering work conditions https://t.co/6w4OjW3sv2, Ali McGinnis (@AliRoland) August 31, 2019. Reneau faced no criminal charges in Stevens death. I dont think it would have risen to the level of terminating someone. Unfortunately, in the process, she got trapped by flash flooding. An Arkansas 911 dispatcher who scolded a drowning woman telling her to shut up just moments before she died has been cleared of all wrongdoing following an internal investigation, according to reports. - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. The woman's call was answered by dispatcher Donna Reneau (pictured above), who was working her last shift as a 911 operator after she resigned earlier this month. I dont want to die, she repeated. Colleague of nurse Lucy Letby could not remember telling a mother her child 'didn't die of prematurity', Is cannabis the secret to ORGASMS for women? Donna Reneau was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier. Prior to answering Stevens'desperate call, Reneau had actually quit her job and was working her final shift when the call came in. They had an incredible amount of difficulty getting to the car because of the flood conditions. She's an experienced generalist with a passion for lifestyle, geek news, pop culture, and true crime. 'Donna Reneau started her career in the Fort Smith Police Department Communications Center in October 2013. Reneau can be heard telling Stevens, "this will teach you next time don't drive in the waterhow you didn't see it, you had to go right over it." Please consult your doctor before taking any action. Do you really care about your brand-new phone? Reneau asked, Youre over there crying for your life. Then, when Stevens says that she is afraid that her car will explode because she sees smoke, Reneau responds, How? 'You're not going to die. 24/7 coverage of breaking news and live events. This material may not be published, broadcast, rewritten, or redistributed. ", The department received hundreds of phone calls saying Reneau was disrespectful for scolding Stevens as she sobbed and asked for help and for telling her this will teach you next time dont drive in the water., Debra Stevens, 47, pictured left was on her regular newspaper route when a flash flood swept up her car. As Stevens began to panic, Reneau's responses . Stevens had been delivering newspapers in the early hours in Fort Smith when she accidentally drove into rising flood waters that swept her SUV off the road. She had submitted her two-weeks' notice in early August. When Stevens called, the Fort Smith Police Department staff was stretched thin. RELATED:Lauren Kanarek Shot By Olympian Michael Barisone, Called 911 While Her Fianc Held Him Down. A former Arkansas 911 dispatcher was cleared of wrongdoing following accusations that she mishandled a call with a drowning woman and told her to "shut up" just moments before she died. When the team did arrive to save her, the flooding delayed their attempts to get to her:When first responders were finally able to reach Mrs. Stevens and extract her from the vehicle, she had tragically succumbed to drowning., Wait. did this guy Danny Baker just say that #Donnareneau has had to endure things as a dispatcher that no one should have to? Luke Kenton For Dailymail.com Video related to donna reneau: 5 fast facts you need to know, 911 dispatcher under fire for chastising woman who later died drowning in flash flood, Debra Stevens SUV was caught in a flash flood when she called 911. . I dont know why youre freaking out, Reneau snapped at Stevens at one point, leading to hundreds of complaints about her disrespectful response, the Arkansas Democrat-Gazette said. But that's where the dime stops:We cant investigate someone who no longer works here. Ralph R. Ortega For Dailymail.com 5 Debra's last moments were captured in a chilling 22-minute phone call Credit: Facebook When authorities finally located Stevens' car, they pulled her body from the vehicle and tried to perform CPR. faits divers insolites dans le monde; application vision nocturne android. She's a former 911 dispatcher who used to save lives with her calls daily. There were other factors that contributed to what went wrong. "She said, 'Please come help me, pull me out of the water, I'm stranded and I don't want to die today. When we are unsuccessful, it hurts.". Despite the manner in which Reneau spoke to Stevens, I can find no indication of negligence in Reneaus actions in dispatching first responders, nor in the actions of those who responded to the scene, wrote Dean Pitts, the police departments deputy director of administration, who led the internal review. The first crews arrived on the scene about ten minutes later but had difficulty identifying Stevens exact location due to the high waters. 5.58am: Rescuers get to vehicle and remove Stevens' body. 11 Strict Rules That Elon Musk Makes His Girlfriends & Wives Follow, Justin Bieber Suspected As The Father Of Kourtney Kardashian's Son Reign (Instead Of Scott Disick), Why Kate Moss Was 'Scared' & 'Couldn't Get Out Of Bed For Weeks' After Working With Mark Wahlberg. Reneau was working her final shift Aug. 24 when she took the call from 47-year-old Debra Stevens, a newspaper delivery woman, who later drowned as her SUV was swept away by flash flooding. The horrific 911 audio has revealed Donna Reneau lecturing the distraught woman who feared for her life after driving into flood waters and telling her to 'shut up' in the moments before she drowned. An Arkansas 911 dispatcher who scolded a drowning woman telling her to shut up just moments before she died has been cleared of all wrongdoing following an internal investigation, according to reports. Baker said 911 had been inundated with calls at the time from people who were also stranded in flood waters. But, even when calm down is required, what 911 callers dont expect when theyre frantic for help is condescension and impatience from the operator, and certainly not during the last moments of their life. Reneau faced no criminal charges in Stevens death. So calm down'. "I do forgive her, even though it's hard," said Rebeca. The call happened on Reneau's final shift. "The 911 call came in at 4:38 a.m. and was answered by Donna Reneau, who had previously turned in her two . "I'm scared. Prince Harry 'hated woke nonsense' and 'made jokes we are no longer allowed to make' before meeting Meghan, 'We met a Princess'! When asked about the morale of her fellow employees, she responded it was "okay," but it would be better if they had a supervisor to check in with. The family of a woman who drowned while a 911 operator appeared to mock her say they are appalled by the handling of her emergency, but they forgive the operator. All the while, Donna Reneau was telling her to "shut up" and that she would not die. Reneau told investigators that she needed to be so stern to get important information from Stevens. Here's what we know about Donna Reneau, the 911 call, and the fallout of her actions. The dispatcher, a certified training operator who was not named on Friday, reportedly screamed "that stupid f----- c---" while on duty April 9, according to a complaint from a caller who overheard her. She begged for the dispatcher to send help and said she was scared. Police acknowledged the 911 call sounded 'calloused and uncaring at times' but insisted that 'sincere efforts' were made to try and located Stevens. Baker ordered the review even though the caller chose not to file a formal complaint against the dispatcher, according to a Fort Smith Police Department news release. Reneau could be heard telling Stevens to stop crying and calm down. Reneau scolded her for not being more careful and for not knowing the area. Stevens, 47, had. 5.16am: Rescue boat arrives and is launched. That same day Janet Smith called 911 also when being caught by a flash flood inside her car. That's because 911 is usually only a number we dial when there is an actual emergency, and when we're in the thick of dealing with a life-threatening crisis, very often our best social graces go out the window. Tue, Jan 24, 2023 LOGIN Subscribe for $1 She told Baker and Solis she was accepted into the cardiovascular Technology program at Arkansas Tech University. Police Chief Danny Baker at the time said he could completely understand the 'disgust and concern' people have had over the interaction between the dispatcher and Stevens. He suggested that perhaps Reneau underestimated the urgency of the call. "We all heard that. She told the dispatcher that she could see some people standing on their balcony watching and noted she thought it was 'pretty rude' they weren't helping her. Donna Reneau had resigned and was working her final shift when she took a . ", "Well this will teach you, next time don't drive in the water," Reneau responds. called 911 on his parents for making him eat a salad. 4.38am: 911 call received. (Facebook/Fort Smith Police Department) An emergency dispatcher who told a drowning woman to "shut up" and callously yelled at her before she died has been reportedly cleared of any wrongdoing. 4.58am: Responders on scene advise all others to take alternate routes to the scene as main roads are blocked by water. 4.41am: Fire department is dispatched to the scene. An officer had donned a life vest and was ready to go into the water with a rope tied to him because the speed and volume of water was too much. So now he is demanding an apology. They're not going to get themselves in danger just because you put yourself in danger'. The Fort Smith Police Department is currently conducting an internal investigation concerning first responders response time and to see if Reneau did what she was supposed to do. Tisane Hibiscus Mlisse Feuille De Mrier Bienfait, The recently-released recording of her 911 call that morning paints a vivid picture of her tragic final moments before she drowned. Dispatcher Donna Reneau from the Fort Smith Police Department had given her two-weeks notice and was working her very last shift when 47-year-old Debra Stevens called in. "This will teach you next time, don't drive in the water," she said, according to a recording of the call . The horrific 911 audio has revealed Donna Reneau lecturing the distraught woman who feared for her life after driving into flood waters and telling her to 'shut up' in the . All of our first responders who attempted to save Mrs. Stevens are distraught over the outcome. Miss Debbie' before saying 'Oh my god. Here's what to do if it happens. She also said another reason for her leaving was she felt like there was no way to "move up" within the department. 'You're not the only one who has been stuck in the water. Until August 2019, Reneau had an extremely stressful job. Dispatcher begins gathering information. A frantic Debbie Stevens sobbed as she was on the phone with an operator in Arkansas while she was trapped in a flash flood on the morning of Aug. 24. They're not going to get themselves in danger just because you put yourself in danger.'. Debbie Stevens (left) drowned on Aug. 24 while being scolded by 911 dispatcher Donna Reneau. "And, while the operator's response to this extremely tense and dynamic event sounds calloused and uncaring at times, sincere efforts were being made to locate and save Mrs. Stevens," the police statement added. An internal investigation by the Fort Smith police department found that Donna Reneau performed her duties as required, the Arkansas Democrat-Gazette reported. Stevens had been. 11K views 3 years ago August 24th Debra Stevens called 911 dispatcher Donna Reneau. Baker acknowledged Reneau would have faced disciplinary action if she still worked with the department but said he couldn't see anything that would have been cause for termination or a criminal investigation. vtskeersttning resorb. We call on Fort Smith Police Department and Fort Smith city officials to investigate and prosecute Donna Reneau for these crimes that led to this woman's death in failing to do her job. FORT SMITH, Ark. 5.02am: Responders report they have located the vehicle. Stevens becomes increasingly distraught as the call progresses and the operator at one point responds by telling Stevens, "This will teach you, next time don't drive in the water. Who is Donna Reneau? August 30, 2019 06:45 PM A woman drowned in a flash flood in Arkansas on Saturday after calling 911 to say she was trapped in her car as water was rising around her. Forget turnipsnow eat SQUIRREL! According to a news release from the Fort . In the 911 recording . It is not clear if Stevens' 911 call was the last one she took. She was later found dead. A rescue boat was launched at 5:16 a.m. however, first responders werent able to reach Stevens until 5:58 a.m. Debbie Stevens, 47, called the. Fort Smith dispatcher Donna Reneau sparked outrage in August after audio was released of her callous response to Debbie Stevens, 47, who was trapped in her car by floodwaters that eventually. Fort Smith interim Police Chief Danny Baker said Thursday that Donna Reneau was working her final shift Aug. 24 when Debra Stevens died. While Reneau's boss agreed that the way she spoke to Stevenswasn't ideal, he did admit that it wasn't so bad that he would ever have considered firing a dispatcher for it. I have worked at the FSPD for almost 5 yrs now and truly care about my job and the people I talk to on a daily basis, Reneau says. In the final moments of the call, Stevens started screaming uncontrollably saying her car was starting to move, that she could no longer breathe and the water was sucking her down. There were nine officers and four 911 dispatchers on duty at the time. Authorities responded to the scene 12 minutes after Stevens dialed 911, but it took more than an hour to reach Stevens' vehicle because of the floodwaters. Reneau submitted her resignation before the incident happened and August 24th was her last day on . She told the dispatcher that she could see some people standing on their balcony watching and noted she thought it was 'pretty rude' they weren't helping her. This petition starter stood up and took action. Female carer who bit off part of a pub landlady's ear during vicious bar brawl is jailed for 14 months. 4.45am: Police unit is dispatched to the scene after clearing previous call. I'm gonna drown,'" Diane recalled. Fort Smith dispatcher Donna Reneau sparked outrage in August after audio was released of her callous response to Debbie Stevens, 47, who was trapped in her car by floodwaters that eventually killed her. "I don't know why you are freaking out. Stevens repeatedly told the dispatcher that she was going to die because the water was rising up past her chest and had engulfed the inside of her SUV. Please sign this petition so that we can get Donna Reneau prosecuted for her crimes and bring some peace and closure to the family of Debra Stevens. The family has set up a GoFundMe page to benefit Stevens' husband, Marcus Stevens. See additional information. (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. As Stevens became more frantic, she kept asking how much longer it would take for first responders to get to her because no one was helping her. But Reneau's handling of the dying woman's call has opened a . It is so unfortunate that her entire career willbe defined by this single incident. I'm scared! Example video title will go here for this video. Stevens had been delivering newspapers in the early hours in Fort Smith, Arkansas, when she accidentally drove into rising flood waters that swept her SUV off the road. Her actions should make everyone sick. (P. "Will you pray with me?" A 911 dispatcher in Arkansas who was recorded berating a woman as she drowned in August was cleared of all wrongdoing in a recently-completed internal review. 5.00am: 911 call is disconnected between caller and dispatch. 5NEWS has obtained an exit interview Donna Reneau had with the Fort Smith Police Department four days after the incident. 17 Posts - See Instagram photos and videos from 'donnareneau' hashtag According to Aric Mitchell, a spokesperson for the department,theyhad to deal with more than 100 death threats of all different types. Oh Baby - two of FOX 5 DC's evening anchors announce they're pregnant. Police Chief Danny Baker at the time said he could completely understand the 'disgust and concern' people have had over the interaction between the dispatcher and Stevens. Pictured above is dashcam video of authorities searching for her car, Reneau could be heard telling the first responders searching for her: 'I'm on the phone with her now and she is legit freaking out. Debbie Stevens, 47, pictured left was on her regular newspaper route when a flash flood swept up her car. See for yourself by trying this new quiz devised by cardiologists One in five teenage boys or their friends have been offered work supplying drugs by county lines gangs who Head over heels for Kate! ", RELATED:Awful New Details Revealed About The Teen Who Died After Being Crushed In A Parked Minivan Despite Calling 911 Twice. . Absolutely,' he said. But what we want to do is not lose sight of the fact first responders were dispatched, the call was bumped in priority, and as much effort was done by our first responders to get to her," Fort Smith City Administrator Carl Geffken said. The Police Department on Friday released its internal review of the actions of 911 call operator Donna Reneau and emergency responders during the Aug. 24 drowning of Debra Stevens, a newspaper. "You go ahead and start off the prayer, and I'll listen to you," Reneau responds. I know the water level is high but you freaking out is doing nothing but losing your oxygen so calm down,' Reneau said in the audio. This material may not be published, broadcast, rewritten, or redistributed. Reneau does not face any criminal charges in Stevens' death. "The 911 call came in at 4:38 a.m. and was answered by Donna Reneau, who had previously turned in her two . Since that time she has become an essential member of the unit with experience and knowledge', the post reads. Stevens eventually drowned. Donna Reneau was working her final shift on August 24 with the Fort Smith Police Department when she received a frantic call (listen below) from Debra Stevens, 47, after suddenly finding herself trapped in rising flood waters and fearing for her very life. (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. Did they find her? Thank you for your dedicated service Donna!. 'Am I not on the phone with you trying to get you some help?' 4.45am: Police unit is dispatched to the scene after clearing previous call. Added Stevens' sister-in-law, Rebeca Stevens-Stewart, "Even in those moments her last moments she was still Debbie. 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